Call Center Agent

Overview

Pinnacle GI Partners is hiring for the role of Call Center Agent at our Rochester Hills, MI office. The position involves handling incoming calls, directing them to the appropriate department, scheduling procedures efficiently, optimizing resource use, and preventing scheduling conflicts. The role also serves as a bridge between physician offices and other departments within the practice.

Pay: starting $17 per hour

Schedule: Monday–Friday, no nights or weekends

Shift: General 8-hour shift (times vary with department schedules)

• Answering phone calls, scheduling procedures and office visits, informing patients regarding required preps
• Taking messages, screening and forwarding calls
• Checking insurance carriers to ensure practice participation in plans
• Entering new insurance information, as needed
• Updating/correcting spelling of names, birth dates, etc. to ensure data integrity
• Operates a variety of standard office equipment such as computer, copier and fax machine
• Maintains confidentiality at all times
• Keeps manager updated when unusual situations arise while scheduling patients
• Makes copies of all paperwork necessary to complete job duties for self and the scheduling department
• Communicates with physicians regarding their scheduling preferences
• Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests
• Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy
• Performs other duties as directed by management

• High school diploma or equivalent required
• Basic knowledge of medical terminology
• Knowledge of and/or experience in a private medical office
• Must successfully pass a background check and a drug screening

• Ability to communicate effectively on the telephone and in writing
• Ability to work independently and as a team member
• Able to demonstrate accuracy and efficiency
• Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages
• Strong computer skills; interpretation of EMR systems is a plus
• Previous scheduling experience, preferred

A professional work environment where you can learn, enhance your skills and grow into new opportunities.

• Competitive pay rates
• Paid time off
• Paid holidays with bonus paid floating holidays
• Medical, Dental, Vision, Life & Disability benefits
• 401k retirement plan with company match

We are an Equal Employment Opportunity Employer. Pinnacle GI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

To learn more about our Providers and our company please visit

Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.