Commercial Lines Account Manager

Guy Hurley, LLC is a leading insurance agency based in Rochester Hills, Michigan, specializing in comprehensive insurance and bonding solutions for businesses and personal lines clients.

The primary function of this role is to deliver prompt, accurate, and professional service to clients. This role manages a portfolio of large commercial insurance accounts, processes policies and renewals, handles endorsements, and ensures thorough documentation and record maintenance. The position plays a critical role in maintaining client satisfaction and retention through responsive communication, attention to detail, and strong collaboration with internal and external partners.

Client Service and Account Management

• Manage a portfolio of assigned large commercial insurance accounts.
• Provide quotes, confirm and bind coverage, and coordinate policy changes.
• Initiate the collection of renewal information and prepare necessary documentation.
• Respond to client inquiries, requests for coverage changes, and endorsements promptly and professionally.
• Oversee processing and distribution of certificates and vehicle .

Policy Processing and Documentation

• Process transactions including endorsements, audits, Owners & Contractors Protective (OCP) policies, and Railroad Protective Policies (RRPs).
• Maintain accurate policy data and client communications in the agency management system.
• Review policies for accuracy in alignment with applications, quotes, and proposals.
• Ensure both digital and physical files are complete and organized for each account.

Collaboration and Communication

• Collaborate with assigned Account Executives to ensure coordinated account service.
• Communicate effectively with clients and underwriters to gather and provide information.
• Review construction contracts and address insurance requirement compliance.

Operational Support and Compliance

• Complete special projects and tasks assigned by the Account Executive or Director.
• Maintain confidentiality of all client and agency information.
• Uphold high standards of professionalism and integrity in all interactions.
• Other duties as assigned.

• High School Diploma or equivalent required
• Active Michigan Property & Casualty license required
• Minimum of 3 years of experience managing large commercial insurance accounts
• Proficiency with MS Office Suite and general office software
• Experience using agency management systems; AMS
  360 and Image Right preferred
• Solid understanding of standard insurance practices and procedures
• Ability to interpret insurance documents and manage multiple priorities under pressure
• Effective verbal and written communication skills
• Strong organizational skills with keen attention to detail
• Normal office environment with little, if any, discomfort due to heat, dust, noise, and the like. Evening or weekend work hours may be occasionally required.

Monday-Friday, 8:30am-5:00pm (Hybrid Work Schedule)

• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays