Service Manager

Service Manager – Mercedes-Benz of Rochester (Rochester, MI)

The best or nothing.

Mercedes-Benz of Rochester is seeking an experienced, people-focused Service Manager to lead our high-performing team of Service Advisors and Technicians. If you’re passionate about building strong teams, delivering world-class customer experiences, and working with one of the most respected automotive brands in the world, we want to talk to you.

• Lead, mentor, and develop a team of Service Advisors and Technicians
• Create a collaborative, team-based culture built on trust, communication, and accountability
• Maintain the highest standards of luxury-level customer service consistent with the Mercedes-Benz brand
• Oversee daily service operations, scheduling, workflow, and efficiency
• Drive department performance through coaching, training, and continuous improvement
• Ensure all service processes meet quality, safety, and compliance standards

• Proven leadership experience in an automotive service department; luxury and import experience is a big plus.
• Strong communication, coaching, and team‑building skills
• A passion for premium customer service and brand excellence
• Ability to manage metrics, goals, and service performance results
• A positive, solutions‑driven mindset with a desire to develop people
• Encouraged to have experience with Reynolds and Reynolds DMS software

• Represent one of the best and most recognizable brands in the world
• A supportive team‑based environment and people‑focused culture
• Competitive salary plus commission structure
• Full benefits, including medical, dental, and vision, 401(k) with employer match, life and disability insurance
• Paid holidays and paid time off
• Opportunities for ongoing training and career development

If you’re ready to lead a talented team, represent a world‑class brand, and elevate the luxury service experience every day,
apply today and take the next step with Mercedes-Benz of Rochester.