Resident Services Center Representative - Charter House

Resident Services Center Representative – Charter House

Join Mayo Clinic as a Resident Services Center Representative at Charter House.

Benefits Highlights

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

Responsibilities

Responsible for screening all visitors to Charter House and assisting them in determining where they need to be and announcing their arrival to the appropriate resident or staff contact. Deny access to unauthorized visitors and handle difficult situations arising from the denial, including securing assistance if needed. Answer and direct all incoming telephone calls. Responsible for sorting all incoming mail, packages, and deliveries.

Maintain inventory of wheelchairs & carts for residents and visitors. Provide information assistance to residents and visitors regarding Charter House, Mayo Clinic, and Rochester locations and services. Respond to all emergency situations (security, fire, weather, alarms, resident e-calls) by following established protocols. Perform administrative/clerical duties including but not limited to maintaining reference materials (telephone & resource lists), using pager system, printing/copying/mailing, and other support tasks for Charter House department programs and activities.

Qualifications

Requires a high school diploma or high school equivalent (GED).

Formal vocational training in a secretarial or computer training course is preferred.

• Work experience in a clerical or secretarial position is preferred.
• Must possess proficiency on technical office equipment, including a computer and/or word processor, printer, telephone switchboard system, copier/scanner, fax machine or any other job specific office technology.
• Requires clerical aptitude and an understanding of office practices including filing techniques, handling mail, preparation of charts, minutes, spreadsheets, reports and/or other job specific documents.
• Must possess strong customer service skills which include good written and oral communication skills which contribute to a cooperative and productive atmosphere.
• Must be able to work independently as job requires the ability to multi-task, prioritize, problem‑solve, and display good judgment.
• Must maintain strict confidentiality of information and exhibit good human relation skills, including the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility.
• Must be adaptable/flexible in a changing work environment which requires working different shifts.
• Must be willing to learn new things and continually upgrade skills.

Exemption Status

Nonexempt

Compensation Detail

Compensation range is $20.00 - $23.37 / hour based upon union contract

Benefits Eligible

Yes

Schedule

Part Time

Hours/Pay Period

40

Schedule Details

Monday-Sunday 11pm – 7am overnight shifts, but willing to work 3pm – 11pm

Weekend Schedule

Available weekends and holidays.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization.

Recruiter

Andrea Hansen

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Hospitals and Health Care

Referral Policy

Referrals increase your chances of interviewing at Mayo Clinic by 2x.

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