Receptionist, Administrative​/Clerical

Receptionist – Rochester Rehabilitation and Living Center

Join our awesome team as a Receptionist at Rochester Rehabilitation and Living Center, a part of Volunteers of America National Services. This facility serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

• Career scholarships
• Quality training, continuing career education and leadership programs
• Employee discount program
• Scenic spaces to recharge
• A team that feels like family
• Supportive leadership
• Meaningful work with lasting impact
• Predictable, balanced schedules
• Net Spend‐Earn 50% of your wages before payday

$15.71 – $17.82 per hour based on years of experience.

• Mon‑Fri 3:30 PM – 7:00 PM (Full Time)
• Every weekend 7:00 AM – 7:00 PM (Part Time)

The Receptionist provides professional and efficient clerical support to the facility, delivering excellent internal and external customer service.

• High school diploma or equivalent education.
• Minimum one‑year secretarial experience.
• Able to communicate verbally and in writing, and work effectively with staff, residents, family members and the public.
• Proficient typing required.
• Dexterity required in the use of office equipment.
• Numerical ability necessary to perform arithmetic computations for general bookkeeping records.
• Ability to handle a variety of interruptions on a regular basis.
• Ability to utilize computers and other electronic devices for tasks such as time‑keeping, in‑servicing and documentation.

• Assumes responsibility for designated clerical and receptionist duties.
• Receives incoming telephone calls, screens for correct transfer and connects with appropriate party.
• Greets and directs visitors; screens and directs salespersons as advised.
• Receives, sorts and forwards incoming mail; receives and routes package deliveries.
• Opens and routes A/P and A/R mail.
• Processes outgoing facility mail.
• Serves as personal fund custodian.
• Presents flyer with online application information to job applicants.
• Orders, stocks and maintains office supply storage area and copiers; calls for service when needed.
• Sells meal tickets to staff and visitors.
• Maintains resident Rolodex file and accurate resident information.
• Contacts fax, copier and other business office equipment vendors for service when needed.
• Assumes responsibility for facility typing.
• Files documents and reports as assigned.
• Attends required in‑services and completes assigned on‑line modules.
• Performs other duties or special assignments as directed by Executive Director.

• The noise level in the environment is demanding.
• Work area may be stressful.
• Employee is often on the move continuously, performing several job functions at once.
• Exposure to blood, body tissue fluids.
• Exposure to hazardous waste materials, dust and loud or unpleasant noises.

• Employee is frequently required to sit, stand and walk in sequence, often accomplishing several tasks at once.
• Employee is required to use hands to write and type.
• Employee is required to finger, feel, touch, hear, and use the phone extensively.
• Vision requirements include both near and far vision.
• Employee is required to lift up to twenty‑five (25) pounds.
• Ability to work beyond regularly scheduled shift (overtime) when necessary.

• Follow correct policy and procedures for department and facility Fire/Disaster/Missing Person Plan.
• Know the location of fire alarms and extinguishers.
• Follow correct policy and procedure for hand washing.
• Follow guidelines for proper method of lifting.
• All doorways, hallways and areas are to be kept clear.
• Know the location and purpose of Safety Data Sheets (SDS).
• Follow guidelines for department environment and safety measures.
• Follow guidelines for safe handling, inspection, maintenance and storage of equipment. Report any malfunction of equipment.
• Follow guidelines for safe handling and storage of chemicals and supplies.
• Follow correct policy and procedure for reporting of incidents: staff, residents, etc.

Equal Employment Opportunity:
Volunteers of America National Services offers equal employment opportunities to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and other characteristics protected by law.