Customer Service Representative

Join Arment & Associates, LLC, a reputable company dedicated to providing exceptional customer service in Rochester, Minnesota. We believe that every interaction with our customers is an opportunity to make a positive impact and build lasting relationships. At Arment & Associates, LLC, we value each team member’s contributions and are committed to creating a supportive and engaging work environment.

We are currently looking for a Customer Service Representative to join our team. In this role, you will play a vital role in maintaining our high customer service standards and fostering positive relationships with our clients.

• Paid Holidays
• Base Salary with Commissions
• Bonus Opportunities
• Paid Time Off (PTO)
• Weekends Off
• 401K Plan
• Career Development & Growth
• Team Building Activities
• Responsibilities
• Process customer policy change requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity.
• Answer incoming phone calls on the first ring.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Strong communication skills, both oral and written.
• Driven and goal-oriented individual.
• Flexible Schedule
• Career Growth Opportunities
• Ask each customer for referrals and explain our referral program.
• Dental Insurance
• Vision Insurance
• Life Insurance
• Mon-Fri Schedule
• Retirement Plan

Client Support:

Assist customers with inquiries, concerns, and issues they may have, ensuring a positive experience with each interaction.

Reviewing their current policies to make sure that the coverages are best for the client and what they want.

Inbound Calls:
Handle incoming calls professionally, addressing customer needs and providing accurate information in a timely manner.

Problem Resolution:
Effectively troubleshoot customer problems and provide appropriate solutions to ensure customer satisfaction.

Documentation:
Maintain detailed records of customer interactions, feedback, and issues for future reference.

Requirements:

Communication

Skills:

Excellent verbal and written communication abilities are essential.

Customer Focus: A passion for delivering exceptional customer service and creating positive customer experiences.

Organizational

Skills:

Strong organizational skills with the ability to prioritize tasks effectively.

Attention to Detail:
Meticulous attention to detail to ensure accuracy in all customer interactions.

Team Player:
Ability to work collaboratively with colleagues to achieve common goals and drive success.

Professionalism:
Maintain a professional demeanor and approach in all customer interactions.