Box Office Manager

** DEPARTMENT:
** Finance, Box Office
*
* REPORTS TO:

** Director of Finance, General Manager
** FLSA STATUS:
** Exempt, Salaried
** LEGENDS GLOBAL
** Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
** Join us!
**** ESSENTIAL DUTIES AND RESPONSIBILITES
** The Box Office Manager oversees all aspects of the daily operation of the Box Office and its staff, processing orders and payments, and providing unsurpassed customer and guest service for Mayo Civic Center. This individual works with promoters and tours to provide date availability for show inquiries, builds all ticketing for confirmed shows, and ensures all aspects of ticketing is ready and approved for on-sale.

The ideal candidate will have proven experience in ticketing, staff management and customer service.
* Coordinates event information between the promoter, facility personnel, tenant teams and the ticket company in a timely manner.
* Works with event promoter and/or tour and appropriate personnel to establish ticket pricing and seating configuration.
* Builds and modifies all ticketed events and issues computer access codes to facility management.
* Maintains communication with Ticketmaster for any updates and/or revisions within the setting-up of the ticketing system.
* Monitors the daily ticket sales for all upcoming events and properly communicates the totals to venue directors and promoter representatives.
* Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
* Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
* Establishes event files that correctly document how the show was built including seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
* Work with Sales and Marketing Department to ensure show builds are correct and to set up various ticket discounts and promotions.
* Process/fill approved charity tickets requests; document all complimentary tickets issued.
* Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
* Supervises the Box Office staff, including interviewing, hiring, training, and scheduling staff coverage and monitoring performance.
* Trains appropriate box office personnel on latest Ticketmaster products and technologies to optimize box office operations.
* Trains the staff on proper cash handling procedures and maintain proper cash controls.
* Oversees proper balancing of daily sales for each ticket seller regarding the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the day.
* Opens and/or closes ticket window and sells tickets as needed.
* Acts as the on-site Box Office representative on the day of events for all production changes, artist/promoter/VIP program needs.
* Establishes and maintains positive, effective working relationships with the promoter and other show personnel.
* Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault; supervises preparation of the end of day bank deposits.
* Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
* Manages internal, external and groups ticket orders, including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around times on all orders.
* Pays…