Loan Operations Manager

WHO ARE WE

Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company.

By consistently seeking improvements and growth, we foster long‑term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

The Loan Operations Manager is responsible for ensuring the efficient, accurate, and compliant handling of consumer loan documentation, as well as loan servicing for both consumer and commercial portfolios, and first‑line loan operations compliance. This role requires sound judgment and the ability to accept, support, and implement continuous change. The Loan Operations Manager will interact with various levels of management and help foster a cohesive, high‑performing team by directing workflow, supporting strong communication, and demonstrating effective judgment and leadership to ensure the timely execution of all tasks and functions.

In addition, this position is centered on delivering an exceptional client experience and will collaborate with departments across the bank to ensure superior service.

• Manage the day‑to‑day activities of the Consumer Loan Documentation, Loan Servicing and Loan Operations Compliance teams
• Deliver coaching, motivation, and support to team to ensure timely and accurate execution of daily functions while following established processes and meeting regulatory compliance
• Collaborate and consult with stakeholders to ensure excellent customer service to internal and external clients
• Identify and pursue process improvements and efficiencies that improve the client experience and reduce expenses
• Evaluate and identify potential internal control or compliance issues and research accordingly
• Research and make decisions/recommendations regarding complex or unique requests
• Provide technical expertise for data input and lending related issues
• Deliver leadership for new system projects, department initiatives and team processes
• Demonstrate excellent knowledge of regulations, systems and processes that pertain to loan operations

• 5 years of leadership experience.
• 6 years of experience in loan operations with expertise in lending regulations.
• Proven strategic thinking and creative problem solver with the ability to analyze issues and identify solutions.
• Demonstrate the ability to manage high volume, time sensitive transactions and situations.
• Promote positive work environment that encourages teamwork and creates a learning culture.
• Ability to carry out the work of bank operations programs and projects, to include availability to work after hours to support business needs.

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well‑being benefits, including medical, dental, vision, life and long‑term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company‑paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.