Transaction Specialist - Portsmouth NH

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a full-time, on-site
Transaction Specialist who is responsible for ensuring the efficient, accurate, compliant, and member-focused administration of all transactions across all accounts serviced by Service Credit Union. The Transaction Specialist serves as a key resource in identifying opportunities for process improvement, mitigating operational risk, the protection of the credit union’s assets, and delivering exceptional service to members and internal stakeholders.

“ _ Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience. _

Pay: Starting at $21.00/hour. Flexible based on experience.

Location: On-site position, Rochester NH

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through Identity Force
• Tuition reimbursement.
• Training and career growth opportunities.

• Deliver exceptional service by responding to member inquiries accurately, professionally, and in a timely manner.
• Resolve member concerns whenever possible during the initial point of contact.
• Process transactions accurately and efficiently while supporting departmental service level agreements (SLAs), key performance indicators (KPIs), and organizational objectives.
• Post and reconcile incoming transactions, including loan payments, payoffs, deposits, general ledger entries, and other monetary transactions.
• Research, process, and complete member and internal requests, including check withdrawals, wire transfers, and other loan-related transactions.
• Investigate and resolve transaction discrepancies, balancing issues, and member inquiries in a timely manner.
• Ensure compliance with credit union policies, internal controls, and applicable regulatory requirements.
• Support operational efficiency through effective workflow management, quality control, and attention to detail.
• Provide exceptional service to members and internal business partners while supporting department projects, reporting needs, and continuous improvement initiatives.
• Open, sort, distribute, and process incoming mail, ensuring timely routing and handling of member correspondence, payments, and documentation.
• Prepare outgoing mail including certified and overnight deliveries
• Develop and maintain a strong understanding of core processing system
• Participate in departmental projects and process improvement initiatives.
• Support system enhancements, testing, and implementation efforts as needed.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

• Exceptional member service and relationship-building skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to prioritize work and manage multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
• Experience utilizing banking or workflow management systems preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to adapt to changing priorities, processes, and business needs.
• Willingness to work additional hours as business needs…