Physician Office Specialist - St. Augustine Primary Care

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre‑Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information, serving as a direct contact and resource to the patient, utilizing clerical skills, technical skills and excellent customer service techniques. Accurately registers new patients and updates demographic and insurance information.

Provides face‑to‑face customer service regarding any billing and insurance questions. Assists with negotiating authorizations and/or pre‑certifications for patients within the Mayo system. Assists with verifying insurance benefit and systematically documents the source and method of verification. Collects co‑payments, pre‑care deposits, consultation fees and other forms of account payments from patients. Documents and reconciles cash received.

EDUCATION:

High School Diploma or equivalent.

EXPERIENCE:

One or more years experience/training in a forward‑facing customer service role or medical environment required. Must have previous experience in multiple electronic applications, including Word and Excel, and be able to keyboard ong customer service background required, with excellent written and oral communication skills.

COMPETENCY:

JOB KNOWLEDGE:
Must be comfortable with technical office equipment, (i.e. printers, fax machines, copiers and telephone systems). Must be able to interact with a variety of people at different levels within the institution. Must possess good problem‑solving skills and the ability to exercise good judgment. Must present him or herself in a professional and friendly manner, demonstrate excellent customer service techniques and critical thinking skills.

Organizational skills with the ability to function independently and manage multiple tasks/priorities is required.

This is a full‑time position with a rotating 8‑hour shift duration. Shifts are Monday through Friday; beginning as early as 6:30 am with the latest shift being 10:00 am – 7:00 pm. Candidates must be flexible with the ability to work any 8‑hour shift within this time frame. Occasional weekend shifts may be required in some work units to manage volumes and meet the needs of our patients.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the EOE is the Law. Mayo Clinic participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.

Recruiter:
Tonya Calabro