Desk Operations Specialist - Multiple Departments

Position: Desk Operations Specialist - Multiple Departments Multiple Openings

Desk Operations Specialist - Multiple Departments Multiple Openings

Join to apply for the Desk Operations Specialist - Multiple Departments Multiple Openings role at Mayo Clinic

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Why Mayo Clinic

Mayo Clinic is top‑ranked in more specialties than any other care provider according to U.S. News & World Report. We put the needs of the patient first, while investing in competitive compensation, comprehensive benefits, and continuous education and advancement opportunities. Build a long‑successful career with us.

Benefits Highlights

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre‑Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

Responsibilities

Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team. You will be responsible for coordinating the details of the patient’s visit by:

• Serving as a direct contact and resource to the patient.
• Preparing the patient for their appointment by performing check‑in procedures and rooming for providers.
• Collecting patient vitals and completing pre‑examination record information.
• Scheduling follow‑up appointments.
• Managing the flow of patient material.
• Communicating scheduling delays or changes.
• Assisting with way finding.
• Performing additional direct patient care duties as needed.

to watch a short video about the opportunity.

Position is 100% on‑site. Schedules and shifts vary by location; applications are pooled for any active hiring manager. Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.

Qualifications

Required:

• High school diploma/GED and minimum two years’ customer service experience requiring multi‑tasking (e.g., call center, physician’s office, appointment scheduler, retail/service industry) or an Associate’s Degree.

Additional Qualifications

• Excellent communication and interpersonal skills.
• Superior customer service skills.
• Desire to work in a team environment.
• Computer skills including Windows‑based applications and intranet/internet use, with keyboard proficiency and navigation through multiple applications.
• Problem‑solving and decision‑making skills.
• Ability to multi‑task and prioritize.
• Adaptable to change.

Individuals who have not completed a Medical Terminology course will be required to complete the course within six months of employment. Basic Life Support (BLS) may be required in some areas. Additional coursework may be required upon hire.

Must be able to tolerate walking, standing, and sitting for up to eight hours, occasionally push/pull 75 lb, and lift 50 lb without assistance.

Exemption Status

Nonexempt.

Compensation Detail

$21.13 – $29.63 per hour.

Benefits Eligible

Yes.

Schedule

Full Time.

Hours/Pay Period

80.

Schedule Details

Rotating shifts mostly between 6 am–6 pm, Monday through Friday. Specific shifts and schedules depend on department; opportunity for evening shifts past 6 pm, weekends, and holidays.

Weekend Schedule

Department specific; limited when needed.

International Assignment

No.

Site Description

Our locations include three major campuses:
Phoenix/Scottsdale, Arizona;
Jacksonville, Florida;
Rochester, Minnesota, plus Mayo Clinic Health System campuses throughout Midwestern communities and international sites. Learn more about each campus and find your best fit.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.

Recruiter

Brianna Hanna.

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