Advocate & Admissions Manager
Listed on 2026-10-03
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Healthcare
Patient/Health Advocate, Human Services/ Social Work, Community Health
At Hiawatha Homes, our work matters. Every day, our team members support individuals with disabilities and specialized needs in ways that promote safety, dignity, independence, and quality of life. If you are looking for a career where your work isn't transactional, but instead you can build meaningful relationships, make a direct impact, and be part of a mission-driven organization, Hiawatha Homes may be the right place for you.
We value compassion, accountability, teamwork, and professionalism, and we are committed to creating a supportive work environment where employees feel respected and appreciated.
The Hiawatha Homes Advocate is responsible for developing and maintaining a system of communications between the individuals supported, his/her family, Hiawatha Homes, and appropriate community agencies; coordinating admissions and discharges; monitoring individual’s rights (service-related rights and protection rights); conducting abuse/neglect investigations; reporting those findings to the Common Entry Point; and assisting with any family issues or grievances.
Essential Job Functions- Collect the initial referral information for all Hiawatha programs; share this information with the appropriate staff persons; offer tour of Hiawatha Homes for the person requesting the information.
- Coordinate and participate in pre-admission meetings and participate in decisions for discharge along with the individual’s team.
- Serve as staff representative for Admissions/Discharge Committee and maintain records for this committee. Make recommendations for waiting list or respite care.
- Attend the HH Leadership Team Meetings including the HCBS meetings.
- Participate in program reviews as an advocate, for the people supported by HH; review annual notes, discuss finances, guardianship status, resident rights (service-related rights and protection rights), and monitor serious injury reports.
- Support programs with implementing Positive Support Practices such as person-centered planning and positive behavioral support plans.
- Support the person and team when there is a Behavioral Intervention Report Form (BIRF) that needs to be completed and followed through on.
- Offer recommendations for internal changes for individuals as appropriate.
- Develop and review service plans in consultation with the individuals supported and perform follow-ups assessing the quantity and quality of services provided.
- Act as liaison for Hiawatha Homes with Apple Tree Dental and other community services for people supported by HH; review billings and assist with dental appointments, as needed.
- Research and inform HH employees regarding related programs and advocacy activities for people with developmental disabilities in the community.
- Maintain open communication with all programs and support staff throughout the agency.
- Investigate all reports or potential harm or injury to individuals supported at HH, maintain records, and confer with the CEO on all investigations.
- Maintain contact with the county Common Entry Point, DHS and Ombudsman Office as required for serious injuries and deaths. Serve as primary staff for abuse/neglect reporting and training.
- Review Medicaid, Medicare, UCARE related information as well as assist with the completion of Medical Assistance paperwork for the individuals supported at HH.
- Collaborate with HH Business Office Team regarding individual’s financial status.
- Complete Representative Payee forms/paperwork as required.
- Develop and distribute annual survey, as required by 245D.
- Monitor individual’s financial accounts for appropriateness. Along with the Director of Nursing, assist individuals with completing advance…
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