Patient Services Receptionist

Minneapolis Integrative Medicine Center is one of Minnesota’s leading clinics for personalized, integrative care. We help our patients get to the root cause of their health concerns and our front desk team is essential in making that journey seamless, supportive, and exceptional. We are looking for a warm, hospitality-driven Front Desk Coordinator who thrives in a fast-paced environment and loves making people feel genuinely cared for.

At Minneapolis Integrative Medicine Center we take a different approach to patient care, integrating wellness, nutrition and prevention into everyday clinical practice. We use in-depth testing including microbiome, genomics, and hormone testing routinely, and we prioritize longer appointment times with patients so you are able to spend meaningful time with your patients becoming their partner in health.

Minneapolis Integrative Medicine Center is looking for a warm, highly organized, and adaptable Patient Experience Receptionist to join our growing team.

This is a dynamic, multi-faceted role that goes beyond traditional front-desk responsibilities. You will be one of the primary points of contact for our patients and will play an important role in creating a seamless, elevated experience from the moment a patient reaches out to us through the completion of their visit.

You’ll manage phones, scheduling, patient communications, check-in/check-out, payments, administrative workflows, and day-to-day clinic needs. You’ll also become knowledgeable about our services, programs, pricing, and patient journey so you can confidently help patients navigate their experience with MIMC.

There is a meaningful learning curve to this position. We are a small, growing organization with multiple systems, services, and workflows, so we’re looking for someone who is curious, resourceful, highly organized, comfortable learning new things, and willing to take ownership.

This is a full-time, Monday–Friday position with typical hours of 7:45 AM–5:00 PM
, including a 1-hour lunch. There may be some flexibility in the schedule based on business needs.

We are targeting a December 2026 start date and will work with the right candidate to determine the best transition timeline.

• Be the reason patients feel welcomed, cared for, and confident in their experience from the moment they walk through the door.
• Greet every patient warmly, establish rapport, and use their preferred name.
• Maintain a clean, calm, organized, and inviting lobby experience.
• Offer thoughtful, anticipatory hospitality such as tea, water, and assistance before patients need to ask.
• Support patients in navigating their care journey, including scheduling options, pricing, memberships, and lab logistics.
• Help patients understand next steps and connect them with the appropriate team member when clinical questions arise.
• Escort or guide patients as needed throughout their visit.
• Respond to patient concerns with empathy, professionalism, and a solutions-focused mindset.

• Actively manage the clinic schedule to optimize patient access, provider availability, and clinic flow.
• Schedule new and established patients accurately based on visit type, provider, duration, and patient needs.
• Monitor schedule openings and proactively conduct outreach to fill available appointments.
• Help ensure patients understand what to expect before their appointments and what is needed to prepare.
• Promptly and professionally manage incoming phone calls, emails,…