Guest Relations Manager, Hope Lodge

Guest Relations Manager, Hope Lodge

Join to apply for the Guest Relations Manager, Hope Lodge role at American Cancer Society.

At the American Cancer Society, we are working to end cancer as we know it for everyone. Our team of employees and 1.3 million volunteers is committed to raising the bar every day. We celebrate diverse backgrounds and experiences to better serve our communities.

Schedule:

Sunday – Thursday, 11:00 am – 7:30 pm.

Salary: $44,000 per year.

• Lead concierge/front desk team to ensure smooth check‑in/out and excellent guest service (30%)
• Manage guest referrals, screening, and room allocation to maximize occupancy (25%)
• Supervise front desk operations, including phone inquiries and guest requests (15%)
• Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%)
• Track and analyze occupancy data to inform decisions and improve operations (10%)
• Resolve guest concerns and implement service recovery solutions (10%)

• Minimum Degree
  
  Required:
  
  High School Diploma or Equivalent
• Preferred Degree:
  Bachelor's Degree
• Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1–2 years in a supervisory or managerial role.
• Valid Driver's License with a clean driving record is required.

• Strong leadership and team management skills
• Knowledge of hotel management systems and reservation software
• Ability to analyze data and adjust processes to improve occupancy
• Strong interpersonal and customer service skills
• Ability to work in a fast‑paced, guest‑facing environment

Travel required for initial training upon hire; minimal travel thereafter.

• Extended periods standing or walking, especially during peak check‑in/check‑out times.
• Occasional lifting or carrying of items such as luggage or supplies.
• Manual tasks requiring dexterity and coordination, such as arranging guest amenities and front desk materials.
• Ability to respond quickly in emergencies, including evacuation assistance and emergency services.
• Walking throughout the facility for room inspections and ensuring cleanliness, safety, and readiness.

ACS provides a generous paid time off policy, medical, dental, and retirement benefits, wellness programs, and professional development opportunities. Further details at (Use the "Apply for this Job" box below)..

We are a proud equal‑opportunity employer.

• Seniority Level: Mid‑Senior level
• Employment Type:
  
  Full‑time
• Job Function:
  Management and Manufacturing
• Industries:
  Non‑profit Organizations;
  Hospitals and Health Care