Technical Business Analyst Associate Director

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical:
  
  Multiple plan options.
• Dental:
  
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  
  Affordable plan with national network.
• Pre-Tax Savings:
  
  HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

Reports to the Sr. Executive Director of Technology Services and resides within Department of Development Data Technology Services team. Collaborates closely with IT staff, vendors, consultants, Development Officers, Development Associates, Campaign Managers, Directors, Senior Leadership, and others as needed. Engages with various stakeholders across organization as a liaison to Department of Development systems and internal data. The incumbent will be responsible for onboarding cutting-edge solutions to streamline operations, enhance performance, and support innovation.

This role requires a proactive approach to managing technological change, including the seamless integration of tools, providing user training, and ensuring that solutions meet business needs. The candidate will also manage projects from inception through deployment, ensuring deliverables align with strategic objectives.

KEY RESPONSIBILITIES

Understands and considers both the business and the technical engineering/IT needs to ensure quality systems and related operational workflows to meet/exceed the desired business objectives. Able to perform cost, benefit and risk analysis associated with the proposed product/services/systems and recommend alternatives for solutions. Collaborates with stakeholders and users to across the organization to synthesize, articulate, and document business and system requirements along with ensuring seamless onboarding and proper functionality of new systems.

Performs data analysis, defines, and documents business requirements, translates business requirements to technical/engineering specifications, acceptance criteria, user experience requirements and system validation while considering the complete technical and non-technical solution. Lead and contribute to system enhancements, automations, new integrations, and process improvements, ensuring alignment with broader department and organizational strategies. Manage project timelines, deliverables, and stakeholder communications. Facilitate testing and troubleshooting of new technology implementations, ensuring alignment with department goals.

Provides input for development of documentation, project charters and plans, work assignments, deliverable target dates, and other aspects of assigned work. Develop and deliver comprehensive user training programs for newly onboarded systems and technologies. Ensure that end users understand the functionality and benefits of new tools, promoting adoption and minimizing resistance to change. Provide ongoing technical support and guidance to ensure users are equipped to leverage new systems effectively.

Applies systems engineering methodologies and discipline throughout the project lifecycle based on assignment. Manage technology onboarding projects from ideation through deployment, including timeline creation, resource allocation, and risk management. Maintain clear and transparent communication with project stakeholders, ensuring alignment and timely updates on project progress. Researches, analyzes, and validates complete and accurate business and systems requirements. Establishes scope boundaries for basic and routine products and technical requirements with accuracy and clarity.

Plans and monitors work scope estimates and schedules for the defined scope of the product. Assesses and defines problems through root cause analysis and proactively brings solutions to the table. Able to read, assess and interpret vended solution architecture and translate into scope of work and technical specification requirements for integration into Mayo Clinic engineering and technology systems.

Bachelor's Degree (business, communications, advertising, marketing,…