IT Systems Administrator

Bring structure, reliability, and forward thinking together at the heart of our technology operations. As IT Systems Administrator, you’ll play a critical role in keeping our systems, tools, and processes running smoothly, supporting the teams who rely on them every day. We’re looking for a detail-oriented, service-driven professional who enjoys problem-solving and takes pride in keeping systems running smoothly. We offer a supportive, inclusive workplace where continuous improvement guides how we work.

If you enjoy organized environments, supporting others through technology, and contributing to operational success, we’d love to hear from you.

The IT Systems Administrator keeps Custom Alarm’s technology reliable, secure, documented, cost-effective, and aligned with business needs. This hands-on role supports users, manages vendors and Microsoft 365, leads the SharePoint transition, and maintains business applications and integrations. The position models Custom Alarm’s Vision, Purpose, and Core Values through all interactions.

Reports to:

Vice President of Support Services

Hours:

7:00am – 5:00pm (can fluctuate as a salary position)

Location:

Rochester, Minnesota (on‑site position)

Company Size: 70 employees

Pay: $72,000 – $85,000 per year (starting wage is determined based on a number of considerations including education, certifications, related experience, etc.)

• Maintain and support company technology, including computers, networks, phones, printers, and communication systems.
• Coordinate hardware and software installation, upgrades, maintenance, and troubleshooting with vendors.
• Manage employee technology onboarding and offboarding, including equipment, licenses, and account access.

• Administer Microsoft 365 applications, security, permissions, and licensing.
• Lead and oversee SharePoint strategy, administration, governance, content management, and continuous improvement.
• Develop user training and resources for Microsoft 365 tools, including Teams, One Drive, and SharePoint.

• Support business systems, integrations, data transfers, and software implementations.
• Maintain reporting tools and SQL-based reports to improve operational visibility.
• Manage technology budgets, vendor relationships, licenses, and hardware lifecycle planning.
• Document systems, processes, and technology roadmaps to support efficiency and scalability.

• Administer approved AI and automation tools while ensuring secure and compliant use.
• Identify opportunities to improve efficiency through AI and process automation.
• Monitor and mitigate risks related to privacy, security, and data governance.

• Coordinate cybersecurity awareness training, phishing simulations, and compliance tracking.
• Serve as the primary contact for managed IT providers and technology vendors.
• Promote security best practices and elevate technology risks or incidents as needed.

This description should not be construed to contain every function that may be required to be performed by an associate in this position. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

*** Full job description provided during interview process

Custom Alarm Core Values

• Do The Right Thing
• Positive Attitude
• Teamwork
• Lifetime Learner
• Customer Service

Education and Experience

• High school diploma or equivalent.
• 2-year Associate’s Degree
• Three to five years’ experience in computer network maintenance.
• CompTIA A+ Technician
• Microsoft 365

Bene…