Program Manager

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential.

At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative, diverse, and inclusive team that values your ideas and contributions.

The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.

• Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.
• Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
• Ensures successful new product introduction:
  • Executes to NPI standard process
  • Understands and monitors S&OP
  • Identifies and secures skills needed for effective transitions
  • Sets appropriate expectations with customers
  • Manages pricing and ECO prioritization during the process
  • Understands and maintains customer product knowledge and roadmap
  • Gains understanding of customer market and competition
  • Establishes and monitors KPI's related to E&O, PPV and inventory turns
  • Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
  • Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.
  • Schedules Executive Business Reviews (E ) and Quarterly Business Reviews (Q )
    • Ensures appropriate attendees are well prepared for meeting, understanding data and issues
    • Sets meeting objectives, develops agendas and tools to accomplish objective
    • Prepares internal teams for meeting
    • Aligns topics and presentations with customer prior to meeting
  • Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;
  • Accountable for driving objectives related to continuous improvements
  • Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.
  • Works with SCA to ensure resolution of excess and obsolete inventory issues.
  • Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.
  • Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity
  • Ensures customer demand (PO and Forecast) is managed and well understood by CFT members
  • Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations)
  • Tracks, trends and reports On-Time Delivery to customer request and Benchmark commitment
  • Monitors customer revenue plan through demand outlook
  • Understands contractual obligations of the contract related to:
  • Flexibility allowances and manages requests for pull-ins and push-outs or cancellations
  • Payment terms and invoicing
  • Any potential penalties from customer
  • Cost reduction obligations/targets and communicates to organization
  • Excess and obsolete terms, recovery and escalation path as required
  • Warranty terms, recall and epidemic failure qualifiers
  • Ensures execution to contract terms and conditions to meet Benchmark's obligations.
  • Communicates contract requirements internally.
  • Conducts monthly Program Reviews utilizing Benchmark standard process.
  • Executes customer quotation requests
  • Assesses risk utilizing and the Risk/Liability Tool
  • Ensures accuracy of quotations to protect gross margin
  • Validates the establishment of quotes to actuals costs comparisons
  • Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals
  • Identifies risk of inventory exposure, coordinates reserve with site controller
  • Manages inventory days of sales
  • Establish standard cost for parts based on customer's influence, material, labor standard changes or inventory days
  • Ensures Positive Price Variances alignment to site goals at the point of sale
  • Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure
  • Responsible to determine if customer will be responsible for negative PPV…