Branch Supervisor

Summary

The Branch Supervisor is a working Supervisor that plays a crucial role in supporting our purpose to create lasting value to those we serve by providing leadership through coaching and mentoring all Inside Sales and Operations employees within the branch. They are expected to be knowledgeable of market and industry trends, competitive landscape, and leading customer strategies. They should demonstrate leadership ability to create a high performing team that functions collaboratively.

The Branch Supervisor performs duties in a branch role while ensuring their teams are providing excellent customer service as well as continually looking for ways to improve the service provided and drive sales growth. The Branch Supervisor develops and maintains strong supplier and customer relationships to continue to grow profitability and market share. The Branch Supervisor sets the example for their team by always displaying a positive attitude and excellent internal and external relationships.

The Branch Supervisor individually promotes and protects our culture, our 5 P’s and our purpose to create lasting value to those we serve.

• Maintain responsibilities and perform essential functions of a working role within the branch and maintain physical presence approximately 90% of the time in a typical week
• Manage sales, day to day operations and distribution and services functions to promote strong customer service and company growth
• Provide leadership and direction to all Inside Sales, Account Specialists, Project Coordinators, Counter Sales, Delivery and Warehouse employees within the branch
• Provide coaching, mentoring and performance feedback to enhance employee engagement and performance
• Create strategic direction and yearly goals for branch and the respective employees
• Responsible for leading talent management efforts
• Responsible for being an active participant in recruitment efforts
• Coach, develop and support pricing strategies that drive margin improvement
• Lead customer profitability analysis
• Explore and determine best practices for all processes within the team
• Partner with others and strategize on resource sharing across regions/branches
• Responsible for reviewing and approving branch expenses
• Assist the Regional Vice President in creating the operational budget for branch
• Support and drive the adherence to all safety policies for all departments
• Develop and maintain good warehouse practices, processes and policies
• Adhere to established metrics for branch inventory such as levels or budget dollars, cycle counts, dead inventory, product mix, etc.
• Adhere to established metrics for branch delivery and the expense associated
• Establish strong working relationship CDC Leadership Team
• Develop and maintain good working relationships with all RCSM’s and Sales Managers in the company
• Maintain good working relationship with all internal support departments
• Develop and maintain strong customer relationships
• Develop and maintain strong supplier relationships
• Develop and maintain good customer service practices, processes and policies
• Assist in any customer service opportunity and create an ease of doing business
• Assist in the development of company and regional sales and growth strategy
• Support and communicate company growth strategy to all team members
• Coach and mentor team on competitive commercial strategies that influence sales growth
• Foster an environment of continuous improvement and personal development

• Strong leadership and mentoring skills
• Strong interpersonal and communication skills
• Demonstrated business acumen
• Ability to learn, grow, and adapt to change
• Lead others with the highest regard for safety, continuous improvement, and cost reduction
• Lead and mentor sales focused team members through development of commercial strategies
• Strong customer focus orientation
• Ability to negotiate effectively at a high level and build strong relationships with customers, vendors and suppliers
• Ability to work collaboratively with all areas in the branch and internal support departments
• Self motivated with strong problem solving ability
• Willingness to give and receive…