Operations Supervisor- Mayo Civic Center

POSITION:
Operations Supervisor

DEPARTMENT:
Operations

REPORTS TO:

Operations Manager

FLSA STATUS:
Exempt, Salaried

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Operations Supervisor is responsible for assisting the Operations Manager and Assistant Manager with the planning, coordination, and execution of Mayo Civic Center's operational activities. This position provides direct supervision and oversight of the custodial and event conversion teams to ensure that all public and private spaces are cleaned, set up, refreshed, and struck as scheduled, and facility processes are conducted safely, efficiently, and in alignment with Legends Global standards and client expectations.

ESSENTIAL DUTIES AND RESPONSIBILITES

* Oversee and participate in daily facility operations, including but not limited to event setups, conversions, and custodial functions, ensuring compliance with task prioritization lists, event orders, timelines, and facility standards.

* Review event requirements and coordinate with Event Managers, Production, Food and Beverage Operations, and Maintenance / Engineering teams to confirm logistics and timelines.

* Supervise and participate in all large-scale or complex set-ups, strikes, and conversions.

* Maintain quality assurance standards through regular facility inspections and operational checklists.

* Support the Operations Manager and Assistant Manager in developing and enforcing policies and standard operating procedures (SOPs).

* Supervise Operations full-time and part-time staff, and contracted labor during event conversions and custodial shifts.

* Participate in the training, evaluation, and development of staff.

* Assist with scheduling, timekeeping, and attendance monitoring to ensure adequate coverage for all operational needs.

* Serve as a key liaison both with internal departmental staff, as well as amongst other Facility departments, to ensure consistent communication, staff oversight, and high-quality service delivery across all operational areas.

* Perform various duties to ensure the day-to-day operations of the facility are met. These include, but not limited to loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.

* Promote a culture of safety, accountability, and teamwork among operations staff.

* Monitor and report any facility maintenance issues or damages to the appropriate personnel.

* Assist in the preparation and management of the department's supply purchasing and inventory control.

* Maintain accurate records of work orders, event reports, labor hours, and operational metrics.

* Ensure compliance with OSHA, ADA, and Minnesota Fire Code regulations and Legends Global safety policies.

* Oversee the proper handling and storage of hazardous materials and maintain required documentation (SDS, training records, permits).

* Partner with facility leadership to support sustainability initiatives, including recycling, waste reduction, and energy efficiency.

* Respond to facility and event emergencies, coordinating with internal teams and external agencies as necessary.

* Foster effective communication and collaboration with internal departments,…