Senior Site Service Manager

Location: (HPES) MCR - Mayo Clinic, Rochester, MN

Job : R0116977

Date Posted:

Company Name: HITACHI AMERICA, LTD.

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Company: Hitachi Particle Engineering and Services, Inc.

Division: Particle Therapy Division (PTD)

Status: Direct Hire, full-time

Location: Rochester, MN

Hitachi Particle Engineering and Services, Inc. is looking for an experienced Senior Site Service Manager to provide service and maintenance for the Proton Beam Therapy (PBT) System. This system is used for treating cancer e Children’s Research Hospital in Memphis and the associated support systems as assigned. The Site Service Manager will be responsible for keeping the high system availability and ensuring maximum customer satisfaction.

The Site Service manager will be responsible for the management of service team to maximize their teamwork.

• Manage contracted on‑site service activities including observation system condition, preventive maintenance, بعض maintenance, troubleshoot, and countermeasures.
• Lead and support Site Service Managers in US sites.
• Support the operations of the division manager under the direction of the division manager.
• Improve uptime for the site PBT system.
• Interface with customers and clinicians to ensure maximum customer satisfaction.
• Maintain overall responsibility്രീ all regulatory standards including FDA, Radiation Safety, OSHA, and applicable laws and internal policies and procedures.
• Respond to calls for service support within a reasonable amount of time (24 hrs / 7 days).
• Conduct quality control and quality assurance following the QMS (Quality Management System).
• Manage tools and equipment in good ժողովրդի condition including monitoring of calibration due.
• Control budget and inventory. Manage spare parts usage to minimize costs and maximize effectiveness.
• Direct the employees to perform preventive maintenance, corrective maintenance, troubleshooting and countermeasures.
• Direct the employees to complete and submit work directions in a timely fashion and include all relevant details.
• Approve documents related to the operation of the site (PO, invoice, QA documents, inventory control, employee’s timecard, etc.).
• Educate employees and improve the work environment so employees can work safely.
• Build a team to maximize performance.
• Schedule employees’ shifts and manage their work time.
• Schedule work and oversee its activity.
• Communicate well with the Japanese engineers of the manufacturer to recover and improve the system.
• Incorporate new technology, products and processes into daily operations.
• Bookkeeping responsibilities.

1. Bachelor’s degree in engineering or a related discipline (Electrical, Mechanical, Physics, Nuclear, Medical, etc.) is desirable. Bilingual in Japanese is desirable, but not required. Minimum of 3 years of experience is desirable for:

• Organization management and budget control.
• Design and/or engineering for machines, electrical equipment, robots, medical equipment, or facility, etc.
• Customer relationship management.
• Technically skilled with proven ability to troubleshoot problems, solve abstract issues, and interpret policies and procedures.

2. Minimum of 1 year of experience is required for:

• Design and/or engineering for medical device, medical equipment, or medical software.

('./3) Ability to:

• Manage a small team.
• Communicate with customer and employees to make a goodieken relationship.
• Read and correctly interpret various
  92 engineering documents (manufacturing drawings, schematics drawings, wiring പിന്ത്രуки diagrams, etc.).
• Instruct people to use standard electrical test and measurement instruments (Oscilloscope, etc.).
• Instruct people to safely work in regions of mechanical, electrical, high voltage and radiation.
• Safely lift up to 50 pounds repeatedly.
• Work on an elevated area with safety harnesses.
• Work as part of a cross‑functional team.
• Maintain focus and work with precision over extended periods.

4. Proficiency in Microsoft Office
365 (especially Excel).

5. Read and interpret the Japanese technical document if possible.

6. Flexibility to cover the night shifts and availability odgovored to work overtime as needed.

EOE / Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals withmaybe Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to accommodationachilabels ?>