Senior Director, Revenue Cycle Self Cash Mgmt

Position: Senior Director, Revenue Cycle Self Pay and Cash Mgmt
** Why Mayo Clinic*
* Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ((Use the "Apply for this Job" box below).)  - to take care of you and your family, now and in the future.

And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

** Benefits Highlights*
* + Medical:
Multiple plan options.

+ Dental:
Delta Dental or reimbursement account for flexible coverage.

+ Vision:
Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement:
Competitive retirement package to secure your future.

** Responsibilities*
* ** This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.*
* The Senior Director of Self-Pay and Cash Management provides strategic and operational leadership for key Revenue Cycle functions that support the financial health of the organization and optimize the patient financial experience. This leader is responsible for the oversight of Cash Management operations, including payment posting, remittance processing, reconciliation activities, credit balance management, and regulatory compliance related to patient and payer payments.

In addition, the Senior Director oversees the Self-Pay portfolio, including Patient Account Services, Financial Assistance, self-pay collections, and agency and vendor partnerships. This role is responsible for developing and executing strategies that improve patient engagement, financial access, customer service, and account resolution while ensuring compliance with organizational policies and regulatory requirements. The position provides leadership for back-end customer service operations, ensuring patients receive accurate, timely, and compassionate support throughout their financial journey.

The Senior Director collaborates closely with Revenue Cycle, Finance, Compliance, and Operational leaders to drive performance, implement process improvements, leverage technology solutions, and achieve organizational goals related to cash performance, patient satisfaction, financial assistance programs, bad debt mitigation, and revenue cycle excellence. Through effective leadership and strategic planning, this role fosters a high-performing culture focused on operational efficiency, service excellence, and continuous improvement.

Contributes significantly to the Revenue Cycle initiatives of Mayo Clinic and Mayo Clinic Health System. Develops and participates in short-term tactics and long-range planning that result in optimal Revenue Cycle operations and performance. Takes an active Enterprise and site-based leadership role with physician and executive leadership on proactive revenue cycle strategies and addressing daily Revenue Cycle operations including customer relationship management, process and project management.

Functions as a mentor and facilitator of professional development opportunities in order to keep the team optimally refined and aligned with the changing healthcare landscape. Manages institutional and system-wide initiatives and responsibilities associated with the revenue cycle, including personnel. Serves as the primary interface on all revenue cycle related issues including: department oversight, CPR Liaison, technical and governmental issues, billing and collection remediation.

Interface with other finance departments including FAS, CPR and Treasury. Responsible for actively advancing strategies and implementation of strategic priorities, standardization/value analysis process, servicing key stakeholders and providing customer service and appropriate staffing support. Responsible for an operating budget associated with area of accountability, its management and adherence to operating expense targets and plans. Understands and contributes to the adherence to the overall Revenue Cycle budget targets and plans.

Maintains appropriate compliance for Federal, State, local regulatory agencies and oversight bodies.

** Qualifications*
* Bachelor's degree in business or a related field and a minimum of 10 years of related experience in a hospital or health-care related environment, which includes at least 8 years' experience in major healthcare system or…