Quality Assurance Analyst - Customer Interactions
Listed on 2026-11-06
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social posts and SMS chats from Nex Rep's independent marketplace contractors to ensure client standards are met.
In this non-exempt role, you will monitor interactions in real time or post-event, review customer satisfaction data, and provide actionable feedback to contractors and internal teams. You will participate in calibration sessions with clients to maintain scoring alignment.
Step into the Quality Assurance Analyst
- Customer Interactions role at Nex Rep LLC in MN, United States and grow with us.
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This posting is for the Quality Assurance Analyst
- Customer Interactions role at Nex Rep LLC, based in MN, United States.
We are looking to fill the Quality Assurance Analyst
- Customer Interactions position at Nex Rep LLC in MN, United States.
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