LP Customer Service Associate Job Rochester area,Minnesota USA,Retail

Position: 70181-LP Customer Service Associate

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes:
Marshalls Store 1432 || 2234 3rd Avenue SE || Rochester || MN || 55904

JOB SUMMARY

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, including supporting/validating shrink/safety programs, encouraging a culture of honesty, and supporting operational excellence through active engagement with customers and Associates. Deters acts of dishonesty within the established customer engagement guidelines. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.

Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

Duties and Responsibilities

Provides an effective deterrent to theft by maintaining a professional and visible presence (e.g., front end of the store, salesfloor, high shrink departments).

Engages customers and provides a positive shopping experience (e.g., answers customer questions, acknowledges customers, provides support as needed, safety hazards).

Effectively communicates shrink-related concerns to management and DLPM/S with solutions for improvement.

Drives and promotes a culture of honesty by supporting and validating Associate use of Company Shrink Reduction Programs/resources (e.g., Tip Line/Hotline, Merchandise Protection standards, Associate Awareness Training, damage programs, safety programs).

Maintains an effective partnership with store management and Associates through active engagement in shrink reduction, shrink messaging, damage prevention, and Associate safety.

Participates in internal investigations and surveillances as assigned (e.g., recognizes suspicious activity, conducts fact findings, documents and communicates findings).

Completes all administrative duties in a timely and effective manner (e.g., case management, investigative reports, audits).

Encourages safety awareness, helps maintain a risk-free environment, and communicates workplace safety issues to management in a timely manner.

Performs other duties as assigned.

We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, Home Goods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes:
Marshalls Store 1432 || 2234 3rd Avenue SE || Rochester || MN || 55904

About the company

The TJX Companies, Inc. is an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts.

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