Security Operations Center; SOC) Operator

The Security Operations Center (SOC) Operator is a communications‑driven role at the center of real‑time security operations. This position is ideal for individuals who thrive in high‑volume, interrupt‑driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness.

SOC Operators serve as the primary communications hub for security operations, coordinating emergent and non‑emergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.

• Answer and manage high‑volume phone, radio, and intercom traffic in real time
• Dispatch security officers using two‑way radio systems with professional radio discipline
• Prioritize and route incoming requests based on urgency and operational impact
• Effectively manage and coordinate emergency and high‑stress situations while maintaining a calm and professional demeanor
• Accurately document incidents and communications in a case/incident management system [SOC Operator | PDF]

In addition to communications, SOC Operators maintain continuous awareness across multiple systems:

• Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
• Conduct virtual patrols, video review, and proactive monitoring
• Monitor alerts and relay open‑source security information

• Communications‑first security role (radio, phone, dispatch are core functions)
• Fast‑paced, mission‑critical environment
• Continuous decision‑making with real‑world impact
• Technology‑enabled situational awareness
• 24/7 operations supporting clinical, staff, patient, and visitor safety

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.