IT Cloud Engineer, Engineering Platform Automation

** Why Mayo Clinic*
* Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ((Use the "Apply for this Job" box below).)  - to take care of you and your family, now and in the future.

And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

** Benefits Highlights*
* + Medical:
Multiple plan options.

+ Dental:
Delta Dental or reimbursement account for flexible coverage.

+ Vision:
Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement:
Competitive retirement package to secure your future.

** Responsibilities*
* The  
** IT Cloud Engineer - Engineering Platform Automation
** is responsible for designing, developing, operating, and continuously evolving Mayo Clinic's  
** Engineering Front Door*
* -a cloud-native digital platform that enables engineering self-service, cloud governance automation, AI-assisted guidance, reusable knowledge management, and workflow orchestration across the Hybrid Multi-Cloud ecosystem.

This role serves as the technical product owner and lead engineer for the Engineering Front Door platform, partnering with the Cloud Center of Excellence (CCoE), Cloud Platform Engineering, Enterprise Architecture, Service Now Platform teams, Security, Product Management, and business stakeholders to improve the engineering experience through intelligent automation, reusable platform capabilities, and AI-assisted workflows.

The engineer will lead the development and continuous evolution of cloud governance automation, engineering request management, Service Now Employee Center Pro, Employee Works, knowledge automation, workflow orchestration, and Agentic AI capabilities while ensuring the platform remains scalable, maintainable, secure, and aligned with Mayo Clinic's engineering strategy.

** Key Responsibilities*
* ** Engineering Platform Ownership*
* + Serve as the technical product owner for the Engineering Front Door platform.

+ Define and continuously improve the platform roadmap in partnership with the CCoE and Platform Engineering teams.

+ Design reusable platform capabilities that improve engineering productivity and customer experience.

+ Maintain platform reliability, performance, and operational excellence.

** Workflow Automation*
* + Design, develop, and support automated workflows for cloud engineering, governance, and platform engineering processes.

+ Configure and enhance engineering self-service capabilities using Service Now Employee Center Pro and Employee Works.

+ Design and maintain BPMN 2.0 business process workflows.

+ Develop intelligent routing and orchestration of engineering requests across multiple IT domains.

+ Continuously improve engineering workflows based on analytics and customer feedback.

** Cloud Governance Automation*
* + Automate governance intake, triage, review, approvals, routing, reporting, and metrics.

+ Build reusable governance workflows that reduce manual effort while improving consistency and transparency.

+ Develop automation supporting architectural reviews, cloud patterns, exception management, and governance reporting.

** Knowledge Management & Engineering Patterns*
* + Develop automation that captures governance decisions, cloud patterns, engineering standards, and architectural guidance into the CCoE Knowledge Base.

+ Design workflows that transform project-specific solutions into reusable enterprise engineering assets.

+ Improve discoverability of engineering knowledge through intelligent search and…