Cash Operations Technician

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Responsible for the cash operations of ATM and Air Vac machines along with first line maintenance responsibilities.

Hours:

4-10 Hour Shifts (Monday, Tuesday, Thursday, Friday)

• Provide cash and courier services to ATM and Air Vac customers as required.
• Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits.
• Perform basic First Line Maintenance functions such as clearing jams, rebooting machine, replenishing receipt paper, running diagnostics, software updates, and escalating issues to tech support.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to complete scheduled tasks accurately and timely.
• Perform administrative paperwork accurately and timely.
• Maintain department metric standards in efficiency, safety, first time fix rate, and other key metrics.
• Assist other technicians and help train or perform ride‑along training as needed.
• Follow all security procedures and policies.

• Maintain a professional image, both person and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job‑related duties as assigned.
• Flexible work schedule that could include 4 or 5 day work week.
• Work independently with minimal supervision.

• High School Degree / GED.
• Valid driver's license, clean driving record, ability to be insured through company.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work safely when lifting and performing tasks associated with the position.
• Experience in troubleshooting or electromechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written and verbal.
• Proven ability to be organized, detailed, multi‑task, critical thinker, accurate, thorough, and a problem‑solver.
• Adaptability to change in workplace or assignment of duties.

Communication:
Regularly required to communicate with customers in the field and with team members, requires the ability to speak and hear, complete reports.

Physical Demands Rating

• N (Not Applicable):
  Activity not applicable to this position.
• O (Occasionally):
  Up to 33% of the time (0 – 2.5+ hours/day).
• F (Frequently): 33% – 66% of the time (2.5 – 5.5+ hrs/day).
• C (Constantly):
  More than 66% of the time (5.5+ hrs/day).

Lift / Carry

• Stand: F – Up to 50 lbs.
• Push/Pull (Stand): F – Up to 50 lbs.
• Walk: F – 51‑100 lbs.; O – 51‑100 lbs.; F – 51‑100 lbs.
• Walk (Sit): C – 101‑150 lbs.; O – 101‑150 lbs.; F – 101‑150 lbs.
• Manually Manipulate: C – Over 150 lbs.; O – Over 150 lbs.; O – Over 150 lbs.

Additional Physical Tasks

• Reach Outward: F
• Reach Above Shoulder: O
• Climb: O
• Crawl: O
• Squat or Kneel: O
• Bend: O

Item Weights

• Dispenser (part) – 34 lbs.
• Coin Bag – 40 lbs.
• Compressor – 40 lbs.
• High Security Base – 60 lbs.
• Coin Box – 60 lbs.
• Concrete Bag – 80 lbs.
• Dolly – 86 lbs.
• Top Compartment – 140 lbs.
• Vacuum Attachment – 310 lbs. (with lifting equipment)
• ATM Machines – 280‑875 lbs. (with lifting equipment)

Note:

ATMs weighing over 875 lbs. require two (2) Field Service Technicians.

This full‑time position operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. The role routinely requires the use of lifting equipment, hand tools, iPad, cell phone, etc., and involves operation at customer locations (estimated 50% of the shift).

Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you need an accommodation.

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.