Sr. Customer Assistance Representative- Rochester Hampshire

Sr. Customer Assistance Representative – Rochester, New Hampshire

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Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now and working towards our shared vision to be the world's best and most trusted mobility company.

47 Farmington Rd., Rochester, NH 03867

Full‑time position with a starting rate of pay $16.50/hour based on a 40‑hour work week.

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental, and Vision)
• Life Insurance
• Training and development

• Monday: 7:00 am – 6:00 pm
• Tuesday: 7:30 am – 6:00 pm
• Wednesday: OFF
• Thursday: 7:30 am – 6:00 pm
• Friday: 7:30 am – 6:00 pm
• Saturday: 8:30 am – 12:30 pm

• Take incoming calls—reservations, rate quotes, general questions and answers; provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing the condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties as assigned.

Equal Opportunity Employer/Disability/Veterans

• High school diploma or GED equivalent required.
• Some college preferred.
• Minimum of 1 year prior customer service retail or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old.

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Entry level

Full‑time

Other

Travel Arrangements

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent‑A‑Car brands through its integrated global network of independent regional subsidiaries.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories.