IT System Administrator

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Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before.

The IT Site Support Administrator is a technical position within the IT organization. This position is responsible for maintaining the design, integrity and performance of the IT Systems and plays a key role in delivering high quality support and exceptional customer satisfaction. Reporting directly to the IT Site Operations Manager, the incumbent works independently with minimal supervision and engages with people at every level of the organization.

• Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions
• Isolate/troubleshoot network connectivity issues.
• Respond to and provide accurate incident resolution and service request management within established SLA
• System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools
• Manage and verify integrity of backups and restores of Company data.
• Identify and mitigate potential areas of risk
• Contribute to knowledgebase and process archives through technical documentation
• Sustain state-of-the-art awareness to technologies that benefit the organization and its goals.
• Participate in Divisional and Global Infrastructure implementation projects
• Availability to participate in On Call Rotation 1x/month – Triage / Troubleshoot all Emergency issues in accordance with the critical response process.
• Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative
• Train users in best practice usage of IT in line with documentation and procedures
• Work with internal and external partners

• Bachelors | Associate Degree preferred
• 5+ years of equivalent experience in IT support functions.
• Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN).
• In-depth experience in a Microsoft-based environment (Active directory and Windows)
• A strong knowledge of IT Infrastructure, security, systems and applications
• Self motivated with a sharp attention to detail
• Knowledge of IT Operations, processes and best practices
• Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment.
• Ability to easily adapt to and learn new technologies
• Strong customer service skills with the ability to articulate clearly to a non-technical audience
• Excellent verbal/written communications and listening skills.

• Knowledge of Virtual Environments (VMWare/ESXi, Hyper-V), Cisco IOS, SCCM, Crestron, Mitel/Shortel, Azure, ERP, EDI, CAD/CAM Applications, Manufacturing/Automation

• Mid‑Senior level

• Full‑time

• Information Technology
• Industries – Glass, Ceramics and Concrete Manufacturing

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