Senior Collections Specialist

Senior Collections Specialist – Imperial Dade

Imperial Dade is the leading independently owned and operated distributor of food service packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many B2B market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, we serve more than 120,000 customers through a footprint of 130+ branches.

We are looking for a Collections Specialist to join our continuously evolving team. If you’re eager to grow with a high‑energy distributor, Imperial Dade is a great place to take your next step.

• Manage and collect outstanding overdue accounts, resolve customer billing issues, manage credit risks, and reduce accounts receivable.
• Perform daily customer contact (emails and phone calls) for collection of open receivables.
• Be accountable for reducing delinquency for assigned accounts.
• Reconcile customer accounts and report any discrepancies.
• Research and resolve customer disputes and complaints following SLAs.
• Maintain clear and/documentation/forms related to all open and pending receivable balances being pursued.
• Provide proof of deliveries to customers that are disputing receipt of materials shipped.
• Provide exceptional customer service to internal and external customers.
• Ensure proper escalation processes are followed when needed.
• Process credit card payments weekly.

• High School Diploma or GED required.
• 2+ years of experience as a Collections Specialist or similar role.
• Proficiency in MS Office Suite, including Excel.
• Strong organizational skills.
• Excellent communication and negotiation skills.

Monday through Friday from 8:30 am to 5:00 pm. 3‑month temporary role.

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, generous paid time off, educational reimbursement, paid family leave, and adoption assistance.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other non‑merit‑based factors. We are a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Seniority level:
Mid‑Senior level.

Employment type:

Temporary. Job function:
Accounting/Auditing and Finance. Industries:
Transportation, Logistics, Supply Chain and Storage.