Receptionist, Administrative​/Clerical

Client Service Professional/Receptionist

Location:

Rochester, NY – Seasonal

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We foster a high‑performing, connected culture where everyone feels like they belong.

Helping others is what we do best. As a seasonal Client Service Professional/Receptionist you will WOW clients now and in the future by building client relationships, scheduling appointments, and maintaining a clean, organized office.

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best‑suited tax professional for their needs
• Schedule clients as desired
• Ensure all client needs are met during service (in person, over the phone, or virtually)
• Maintain office cleanliness and organize resources with team members
• Perform other duties as assigned

• High school diploma or equivalent
• Flexible schedule and ability to work in multiple locations
• Sales or marketing experience (preferred)
• Experience in a fast‑paced, customer‑service environment
• Strong organizational, time‑management, and multi‑tasking skills
• Computer proficiency and ability to use Microsoft Office

• Experience working in a fast‑paced environment
• Previous customer‑service experience
• Ability to multi‑task
• Strong organizational and time‑management skills
• Computer proficient with Microsoft Office

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Various discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, Employee Stock Purchase Plan (additional eligibility requirements)

$15.50 - $27.00 per hour. Local minimum wage laws apply.

Pay range information is posted per local requirements. Individual pay depends on experience, education, skill, performance, and location. Eligible associates may participate in incentive or short‑term incentive plans and enroll in medical coverage, retirement plan, assistance program, fitness center programs, discount program, travel accident insurance, and tax prep benefit.

H&R Block is an equal opportunity employer and welcomes diversity in the workplace.

Job : #29506