Business Office Account Clerk

Job Title:

Business Office Account Clerk

Department:
Financial Services

Location:

SLH Regional Admin Campus 6196 U.S. 11,Canton, NY 13617

Hours Per Week: 37.5

Schedule:

Mon-Fri 8am - 4pm

Maintains and controls all uninsured and underinsured patients who access services in the clinics or hospital. The account clerk will be under the general supervisor of the Patient Financial Services Leadership team. They will ensure accurate information is obtained and filed within the EMR; including discount any payment arrangements. Receive payments from patients or insurance companies. Works well individually and in a team environment.

• Billing & Payment Processing:
  Manage patient and insurance payments, perform cash posting and reconciliation, and ensure accurate documentation and recordkeeping in the EMR system.
• Account Management & Insurance Updates:
  Review self-pay accounts, update insurance and guarantor information, maintain uninsured/underinsured accounts, and assist with pricing and charge inquiries.
• Patient & Department
  
  Collaboration:
  
  Provide billing support to patients, coordinate with internal departments (Finance, HIM, Patient Financial Services), and contribute to financial planning and decision-making.
• Compliance & Communication:
  Adhere to HIPAA regulations, document all interactions accurately, demonstrate empathy in patient communication, and support team performance and A/R reduction efforts.

• High school graduate or equivalent
• Minimum of 1 year clerical experience
• High level of interpersonal skills relating to all types of patients and visitors as well as hospital staff

B SEIU (CPH) Clerical

Note:

Not all per diem roles are union eligible

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing.

Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

$19.46 - $28.55

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.