Operations Coordinator- Logistics & Supply Chain

Operations Coordinator – Logistics & Supply Chain

Join to apply for the Operations Coordinator
- Logistics & Supply Chain role at Brothers International Food Holdings, LLC.

At Brothers International, we are passionate about creating high‑quality food products that enrich lives and bring people together. Our Ingredients division supplies top‑quality fruit and fruit juice concentrates to a number of Fortune 100 food companies. Our Consumer‑Packaged Goods (CPG) division includes Brothers‑All‑Natural, the #1 Freeze‑Dried Snack Brand, and also produces private label freeze‑dried fruit snacks for some of the leading retailers in the US.

Headquartered in Rochester, NY, with offices in Florida and China, we are an innovative global leader in the food industry. We take pride in our commitment to excellence, sustainability, and the well‑being of our communities. If you are interested in becoming part of a fast‑growing, dynamic team environment, read on!

• Innovation:
  Be part of a company that values creativity and encourages innovation in the ever‑evolving food industry.
• Team
  
  Collaboration:
  
  Join a collaborative work environment where your ideas and contributions are recognized and celebrated.
• Global Impact:
  Contribute to a company with a global presence, making a difference in the lives of people worldwide through our diverse range of food products.

Join our dynamic team and be a part of a company dedicated to making a positive impact through delicious and nutritious food offerings. As an Operations Coordinator, you will provide supply chain and logistics support for our products, manage inbound and outbound transportation for domestic and international customers/suppliers, execute production planning, and coordinate activities with contract manufacturers and co‑packers. We are seeking individuals who are passionate, driven, and ready to contribute to our collaborative team environment.

• Prepare and monitor contracts in conjunction with the sales team; coordinate the development and implementation of contract administration plans and provide ongoing oversight of contract performance and issue corrective actions when needed.
• Facilitate timely and accurate account /orders management for various customers, via direct communication with the customers, vendors, and sales team.
• Build strong customer relationships while supporting sales personnel in identifying customer practices and needs to resolve issues and identify process improvements. Proactively seek to understand the needs of the customers and provide the highest standards of service.
• Monitor and track all pending orders, including entering, troubleshooting, and communicating information about scheduling, cancellations, and inactive orders.
• Mitigate customer complaints, provide appropriate solutions and alternatives within time limits; provide follow up to ensure optimal resolution.
• Review contracts and orders for completeness and accuracy. Acquire needed information and/or approvals prior to releasing order for shipment (i.e.: pricing discrepancies, sample and quality requirements, approval to ship close‑dated cases).
• Collaborate with Sales on contract releases and generate shipment releases & labeling, send to the supplier.
• Communicate with overseas suppliers and Shared Services Team.
• Review and approve sailing schedule, draft labels, draft commercial invoices, draft B/L, and coordinate bookings.
• File set‑up and maintain related files and update shipment release and backlog in ERP.
• Gather IFS data to submit to Shared Services.
• Determine whether substitutions / date changes are required for order fulfillment based upon projected shortages as compared to planned production / scheduled transfers/aging inventory.
• Manage and organize documentation requirements and compliance mandates per customer and government regulations, including IFS data.
• Responsible for meticulous and detailed record keeping for auditing and reporting purposes.
• Perform daily activities of the invoicing and billing functions. Assist in the tracking and necessary follow‑up action for life of…