Partner Account Manager

Location: City of Rochester

Partner Account Manager page is loaded## Partner Account Manager locations:
Remote, NYtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
January 21, 2026 (12 days left to apply) job requisition :
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.## ##
** Job Description
** The
** Partner Account Manager
** role is part of our Merchant Payment Services segment. This is a hybrid position based in
** Rochester, NY**. In this role, you’ll spend part of the week onsite with one of our strategic partners, providing hands-on support and strengthening the partnership.
** What you'll do
** Directly and through Account Representatives, manage all relationship management activities for clients in the assigned business segment and/or geographical region. Ensure that customers receive an optimum level of products and services that fully meet or exceed expectations. Ensure that the assigned area attains or exceeds profit objectives through development of new business opportunities and retention of existing profitable relationships. Provide high level, responsive, quality service to clientele.
*
* Key Responsibilities:

**
* ** Client Relationship Management:
** Maintain and strengthen long-term partnerships, serve as the dedicated advocate, address inquiries, and ensure high-level support to drive revenue growth.
* ** Revenue Growth Initiatives:
** Collaborate with Elavon’s Portfolio Management team and the partner to identify and execute upsell as well as cross-sell opportunities aligned with partner initiatives, directly contributing to revenue targets.
* ** Process Optimization:
** Lead efficient onboarding, support, and training efforts with a focus on streamlining workflows and enhancing operational efficiency.
* ** Local

Collaboration:

** Travel locally as needed to visit partner offices, conduct workshops, and work closely with partner teams to align on goals and deliverables.
* ** Cross-Functional Support:
** Collaborate with internal teams to advocate for partner needs and identify opportunities for emerging projects.
** Basic Qualifications
*** Bachelor’s degree, or equivalent work experience
* Typically eight or more years of relevant experience
** Preferred Skills/Experience
*** Strong understanding of all products and services applicable to target client segment
* Considerable knowledge of applicable policies and procedures
* Advanced knowledge of all organization products and operations
* Demonstrated sales and marketing skills and abilities
* Strong organizational and managerial skills
* Ability to develop and administer budgets
* Effective interpersonal, verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .
** Benefits:
** Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of…