Learning and Evaluation Manager

Join to apply for the Learning and Evaluation Manager role at ESL Federal Credit Union

This position is remote eligible for up to 40% of the time. Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs.

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training, among many others.

Starting Salary: $114,000. Pay Range: $100,921 - $127,228. In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

The Learning and Evaluation Manager will guide the Community Impact team’s efforts to systematically learn from our work—what’s effective, what’s not, and why—and apply those insights to refine strategy, strengthen grantee partnerships, grantmaking, and deepen community impact. This role is both strategic and operational: part evaluator, part facilitator, and part organizational change agent. In addition to driving learning and evaluation, the role will oversee internal systems and processes that ensure learning is embedded into day-to-day operations and decision-making.

• Maintain and manage systems, workflows, and tools to support internal learning processes and data use
• Ensure alignment between learning goals and day-to-day operations, including knowledge management and impact reporting

• Design and lead a learning and evaluation strategy aligned with the Community Impact Framework, values, and priority areas
• Develop infrastructure to assess the effectiveness of grantmaking, partnerships, and community investments
• Identify key questions we should be asking about our grantmaking and help structure ways to answer them (quantitatively and qualitatively)
• Translate learning into clear, actionable recommendations for staff, grantees, and partners
• Partner with staff to embed reflection and continuous improvement into grant reviews, RFP creation/evaluation

• Prepare impact reports, learning briefs, and presentations for staff, board, and community stakeholders
• Collaborate with the Community Impact Managers and Marketing Team to share insights
• Ensure data and stories are collected ethically and reflect community voice
• Provide tools, training, and guidance on outcome measurement and storytelling for grantees

• Liaise between the Community Impact and Purpose/Product teams to ensure alignment of goals and strategies
• Collaborate with credit union leaders to identify shared metrics and outcomes that connect product innovation, community investment, and philanthropic impact
• Translate community insights and evaluation findings from grantmaking into actionable learnings that inform ESL product development and financial wellness strategies
• Partner with internal teams to co-design initiatives or projects that leverage both philanthropic and business capabilities to address community needs

• Bachelor's degree in Business, Psychology, Social Work, Statistics, Data Science, Sociology, Political Science, Public Administration, Business Analytics, or a related field required
• Minimum of 5 years of directly related experience with evaluating and presenting on data
• Familiarity and/or proficiency with Excel, Google Sheets, Power BI, Tableau or other related spreadsheet and analytics platforms
• Strong facilitation and communication skills, especially with diverse audiences and sectors
• Ability to understand and synthesize data and qualitative insights into compelling narratives
• Demonstrated experience overseeing or implementing internal systems for impact tracking, knowledge management, or operational improvement
• Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper

• Master's degree/MBA or Bachelor's degree in Research, Business…