Project Manager, Operations Management, Client Relationship Management

About Eip
Energy Infrastructure Partners LLC (EIP) is a minority-owned business specializing in energy efficiency, electrification, decarbonization, and demand-side management programs. With offices in New York, Illinois, California, Oregon, Pennsylvania, and Washington, EIP combines national reach with local market understanding. Our work advances sustainable energy solutions, supports economic development, and prioritizes benefits for disadvantaged communities. As a leader in clean energy program implementation and consulting, EIP is proud to help clients achieve meaningful environmental and economic outcomes through innovative, high-impact projects.

About Eip
Energy Infrastructure Partners LLC (EIP) is a minority-owned business specializing in energy efficiency, electrification, decarbonization, and demand-side management programs. With offices in New York, Illinois, California, Oregon, Pennsylvania, and Washington, EIP combines national reach with local market understanding. Our work advances sustainable energy solutions, supports economic development, and prioritizes benefits for disadvantaged communities. As a leader in clean energy program implementation and consulting, EIP is proud to help clients achieve meaningful environmental and economic outcomes through innovative, high-impact projects.
Position Description
EIP is seeking a highly motivated Project Manager to support commercial and industrial facilities in New York. Based in Rochester, NY, you will work directly with commercial and industrial customers to help them understand, pursue, and complete energy efficiency projects through non-residential energy efficiency programs such as Retrocommissioning (RCx).
The Project Manager will play a critical role in building relationships with customers and Technical Service Providers (TSPs) and guiding them through the program process, from initial engagement through project development and completion. This includes helping customers understand program offerings, coordinating with engineering and program teams, communicating recommendations, supporting project follow-up, and helping move opportunities toward implementation and completion.
The Project Manager will work closely with the engineering, outreach, and program operations teams to ensure customers and TSPs receive responsive, high-quality support and a strong overall program experience. This role reports to the EIP Program Manager and serves as an important link between the customer and the program delivery team.

• Customer Guidance:
  Support commercial and industrial customers in understanding and accessing program offerings so they can pursue energy efficiency improvements in their facilities
• Relationship Management:
  Build and maintain strong relationships with building owners, facility managers, operators, contractors, TSPs, and other stakeholders involved in project decision-making
• Project Advancement:
  Help move customer opportunities through the program pipeline by supporting follow-up, coordinating next steps, and encouraging project implementation
• Program
  
  Education:
  
  Clearly communicate program offerings, incentive opportunities, and the benefits of energy efficiency improvements to customers and stakeholders
• Service Coordination:
  Coordinate with engineering and program staff to ensure customers receive timely, organized, and effective support throughout the process
• Data and Tracking:
  Maintain accurate records of customer interactions, project status, and participation activity to support reporting and performance management
• Team
  
  Collaboration:
  
  Work closely with internal teams to align customer engagement efforts with program goals and deliver a seamless customer experience

• Manage Customer Relationships:
  Build and maintain relationships with commercial and industrial customers, TSPs, and other stakeholders to support program participation and long-term engagement
• Guide Customers Through the Program:
  Provide one-on-one support to customers, helping them understand available services, program requirements, energy-saving opportunities, and recommended next steps
• Coordinate with Engineering Staff:
  Work with engineers and technical staff to communicate audit findings, project recommendations, and potential pathways for implementation in a clear and practical way
• Advance Project Opportunities:
  Follow up with customers on identified opportunities, track progress, address questions, and help move projects from interest to…