Client Relations Coordinator

Location: City of Rochester

** THE COMPANY
** Scott Miller is one of the premier beauty resources for western New York. Our one simple goal is to provide clients with unparalleled service and hospitality, uncompromising style and exclusive luxury brands. A place where creativity flourishes, education is ongoing and most importantly, staff and clients are indulged in an immersive experience they will take with them long after they leave our care.

Scott Miller offers a family-friendly, fun, and creative work environment, along with competitive pay and benefits.
** THE ROLE
** Scott Miller is seeking a Client Relations Coordinator for our Pittsford location. This position is a critical part of a multifaceted team who shares a love for service that goes above and beyond the expected in the beauty and wellness industries. We are looking for a kind, compassionate, multitasker who can offer a unique perspective on client care.
** THIS ROLE MAY BE A FIT FOR YOU IF:
*** You want to ensure the highest level of service to each guest and team member.
* Enjoy a job that is fast-paced and never the same day twice.
* You have worked for one or more years in a role that required strong customer service.
* You feel confident working with computers and learning new software applications.
* A quick learner and open to growing in your role.
* Excellent with words, both written and verbal.
* Perform all duties professionally and at a consistently high level.
* Available to work evenings and weekends.
** RESPONSIBILITIES:
*** Bring a positive attitude to each guest and team interaction
* Perform all front-end functions including greeting guests, check-in, service support, check-out, and schedule appointments
* Ensure that the highest levels of guest service are achieved throughout the Company
* Client appointment care
* Make a lasting impression
* Identify and understand client needs
* Maintain complete knowledge of retail product offerings
* Educate clients of Scott Miller service offerings
* Computer savvy
* Eagerness to take on special projects
* Professional* Decision facilitator
* Beauty obsessed
* Reliable and dependable
* Availability to work evenings and weekends
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