Account Associate - Customer Service - On site

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through annual stock grant, employee stock purchase plan, 401(k), and free year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Account Associates work as part of a Team to astound customers with effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and collections activities when appropriate. This role is a learning role where new experts build skills and competencies while demonstrating world‑class courtesy, concern, timely resolution, value creation, and relationship building.

• Provide effective and timely resolution of various customer inquiries and concerns.
• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past‑due balances.
• Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
• Meet department productivity and quality standards.
• Approach each call with a cando mindset and treat each customer with respect, courtesy, and a genuine desire to help.
• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.

• High School Diploma/GED (Required)
• 6 months customer service experience preferred

• Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones. Once completed, promote to the Account Expert role and become eligible for an annualized incentive target of $4,400/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for Annual Stock Grant.

Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; 12 paid holidays; paid parental and family leave; childcare subsidy; tuition assistance; disability insurance; commuter and transit programs; mobile service & home internet discounts; pet insurance.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic