Client Service Representative - Mailroom

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

• Promptly inform supervisor of potential problems or customer concerns.
• Promptly review and respond to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attend cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

• Responsible for prompt and accurate receiving, sorting, delivery, pickup, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
• Track courier and accountable items (Fed Ex, UPS, Certified Mail, etc.).
• Research and route unidentified and generic mail.
• Receive, log, deliver and track messenger items.
• Respond to customer requests.
• Perform routine upkeep of equipment.
• Record and track customer inquiries and fulfillment of requests.

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receive shipments, count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments, and secure customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

The Skills & Expertise You Bring.

Please note:

this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

We are providing the anticipated rate for this role: $17.20 - $23.37 hourly.

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to work OT as needed.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

Canon U.S.A., Inc., is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.

With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years.

Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Talent fosters innovation. Do you want your next professional experience to be filled with purpose and opportunity, world‑class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an…