911 Dispatcher ; HELPS

This is a communications position in the Emergency Communications Department involving the use of a computer terminal, radio, and telephone equipment for the efficient relay of information and dispatch of personnel and equipment used in the protection of life and property. 911 Dispatcher I differs from 911 Telecommunicator in that the Telecommunicator receives the initial complaint and relays the information to the Dispatcher, who then determines the appropriate course of action to send either Police or Fire personnel.

Employees of this class must exercise judgment, alertness, and responsiveness in emergency situations. Employees are expected to work on a wheel schedule, involving various shifts which cover day and night hours and to work overtime as needed. Employees are under the direct supervision of the shift supervisor and may also receive direction and guidance from higher level dispatchers. Related work is performed as required.

• Sets priorities among incoming messages to determine which should be transmitted first;
• Keeps accurate status of exact location of equipment and personnel of mobile units by maintaining radio contact;
• Monitors radio frequencies, listens for important information, and transmits routine and emergency messages by radio or computer terminal to field units;
• Receives complaints, messages, or emergency calls by telephone, radio, or computer terminal;
• Assigns work activities to field units, especially in emergency situations or when changes from routine are required;
• Trains new employees (using on the job training) in tasks of same or lower level;
• Maintains logs either manually or on computer of radio and telephone communication;
• Retrieves information from reference books, files, maps, local, state, and national Criminal Justice Information Services (CJIS) systems to determine appropriate course of action or to obtain necessary information;
• Serves as Telecommunicator;
• Attends monthly staff meetingsscheduled training as required;
• Notifies supervisor of need for repair service on equipment;
• Testifies in court as needed.