Senior Client Success & Retention Lead
Listed on 2026-10-13
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Customer Service/HelpDesk
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Insurance
Paychex is seeking a Client Retention Specialist to proactively contact high-risk and high-revenue clients across Paychex product lines. The role focuses on resolving issues, improving satisfaction, and reducing loss rate through targeted interventions.
The ideal candidate has experience in customer service, retention, and a strong aptitude for analyzing client needs and coordinating with multiple business units to ensure a positive outcome.
We are currently recruiting a Senior Client Success & Retention Lead for our team in City of Rochester, NY, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 42.000 - 64.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Client Success & Retention Lead role in the description above.
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