Client Service Representative; Temporary

Position: Client Service Representative (Temporary Full-Time)
Customer Service Representative

Shift:  M-F 8:00am - 5:00pm
The Customer Service Representative (CSR) performs a wide variety of duties including order entry, telephone coverage, daily reporting, and all aspects of customer support. This role is responsible for ensuring a high level of customer satisfaction by providing accurate information and timely resolution to inquiries and issues.
Accounting (Tax, A/P, A/R, Payroll)
Collections / Recovery
Respond promptly to customer inquiries via phone, email, or chat
Handle and resolve customer complaints with professionalism and efficiency
Process customer orders, forms, applications, and service requests
Follow up with customers to ensure issues are resolved and satisfaction is achieved
Keep detailed records of customer interactions, transactions, comments, and complaints
Collaborate with internal departments to ensure customer concerns are addressed in a timely manner
Stay informed and knowledgeable about company products, services, and policies
Minimum of 2 years of experience in customer service
Associate's degree preferred, or equivalent work experience
Proficiency with computers and customer service software
Knowledge of Microsoft Office (Word, Excel, Outlook) is required
Knowledge of Microsoft Office (Word, Excel, Outlook) is required

Employment Type:

Full Time