Customer Service Representative
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-10-17
Listing for:
Center for Disability Rights
Full Time
position Listed on 2026-10-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Order#: NY1721978
Customer Service Representative Customer RepresentativeJob Duties
Greet consumers, attendants, and the public when they enter the office.
- Greet consumers, attendants, and the public when they enter the office.
- Answer incoming telephone calls, screen calls, and write electronic tickets to appropriate staff members.
- Utilize Web-Office software to access Pooled Trust member accounts, advise when a Pooled Trust email or fax is received.
- Address all assigned tickets within the expected timeframe required.
- Process voicemails for the Pooled Trust by using ILS and calling the consumers back.
- Assist Supervisor in addressing all abandoned calls to the Pooled Trust.
- May perform other duties as assigned
- High School Diploma or General Education Degree (GED).
- One (01) year customer service and call center experience required.
- Proficient written and oral language skills.
- Ability to maintain confidentiality as per the nature of work.
- Ability to manage multiple projects simultaneously.
- Ability to work independently with minimum supervision.
This is an office-based job and normal business hours are from 9:00 am to 5:00 pm, Monday to Friday.
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