Centralized Diet Office Representative | Evenings​/Weekends | Riedman Campus

Department:
Food & Nutrition Services
Location:
Riedman Campus 100 Kings Hwy Rochester
Hours Per Week: 37.5
Schedule:
The Diet office is open 7 days per week, between the hours of 5:00am and 7:30pm.

Our Highest need for coverage is to work Weekday evenings 11a-7:30p or Weekends for morning or afternoon coverage.

The Central Diet Office Representative is responsible for providing essential support in managing diet orders and maintaining accurate communication with patients, healthcare staff, and other disciplines. This role requires exceptional customer service when answering calls, addressing patient inquiries, and ensuring that diet orders are processed accurately and efficiently. This individual must possess a strong understanding of various diet orders, including restrictions and preferences, to relay the correct information to the Food and Nutrition team.

Additionally, the Central Diet Office Representative must be proficient in using the menu software program to input and update diet orders, generate tray tickets, tally guides, etc. Exceptional communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment are essential to the success in this position. The role supports food service operations at designated RRH hospitals and long-term care centers by ensuring accuracy of patient menus, delivering timely reports to food service managers, and providing exceptional customer service to all callers.

Centralized Diet Office Representative

Food & Nutrition Services

Riedman Campus 100 Kings Hwy Rochester

37.5

The Diet office is open 7 days per week, between the hours of 5:00am and 7:30pm.

Our Highest need for coverage is to work Weekday evenings 11a-7:30p or Weekends for morning or afternoon coverage.

The Central Diet Office Representative is responsible for providing essential support in managing diet orders and maintaining accurate communication with patients, healthcare staff, and other disciplines. This role requires exceptional customer service when answering calls, addressing patient inquiries, and ensuring that diet orders are processed accurately and efficiently. This individual must possess a strong understanding of various diet orders, including restrictions and preferences, to relay the correct information to the Food and Nutrition team.

Additionally, the Central Diet Office Representative must be proficient in using the menu software program to input and update diet orders, generate tray tickets, tally guides, etc. Exceptional communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment are essential to the success in this position. The role supports food service operations at designated RRH hospitals and long-term care centers by ensuring accuracy of patient menus, delivering timely reports to food service managers, and providing exceptional customer service to all callers.

• Collaborates to deliver a seamless, exceptional customer experience across a broad range of customer touch points, channels, processes, and applications. Works across multiple functions and with all levels of the organization.
• Enrolls and activates patient in menu selection program, including answering questions and/or resolving any user issues; escalating according to established process.
• Promote a positive and friendly work atmosphere where customer service and patient safety are top priorities.
• Acts as a liaison between Food Services and all other departments with respect to patient meals, diet orders, and floor stock.
• Promptly respond to phone calls from all customers (patients, nursing, and hospital departments)
• Accurately…