Associate Customer Success Manager, OOH Advertising

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We're hiring an Associate Customer Success Manager to join the team for our T-Ads SaaS product that has automated the workflow for buying and selling traditional OOH, unlocking immeasurable time savings and powering hundreds of millions of dollars in OOH spend.

• Develop and maintain strong relationships with customers to understand their needs and ensure satisfaction with advertising services.
• Collaborate with internal teams to tailor advertising solutions that meet specific customer requirements.
• Proactively address customer issues and concerns to enhance their overall experience.
• Analyze customer usage patterns and feedback to identify opportunities for improvement and growth.
• Provide training and support to customers on the effective use of T-Mobile's advertising services.
• Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn.
• Prepare reports on customer feedback and usage trends to share with internal stakeholders.
• Participates in other duties or projects as assigned by business management as needed.

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business Administration, Marketing, Operations Management, or related field (Required)
• 2-4 years Experience in customer success or account management within the advertising or technology industry (Required)

• Business Management (Required)
• Communication (Required)
• Customer Communications (Required)
• Customer Problem Solving (Required)
• Customer Relationship Management (CRM) (Required)
• Customer Success Management (CSM) (Required)
• Data Analysis (Required)
• Project Management (Required)
• Strategic Thinking (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):

No

Safety Sensitive Position (Yes/No):

No

Total Target Cash Earnings Opportunity: $66,440 - $132,880

National Base Pay Range: $60,400 - $120,800

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, .

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target…