Customer Service Coordinator

Job Title

Support Purchase Order Processing, New/Repeat Quote & Proposal Generation and Order Maintenance globally.

Support incoming Customer requests via email and phone

Support Customers, Service Team, Regional Sales Managers, Distributors, and Technical Sales with Proposal / Quotation Development, Order status, Opportunity and Case creation, and Export Compliance.

Troubleshoot order issues.

Expedite order/quote while being detailed and quality oriented.

Review new Orders with appropriate parties as part of the global purchase order review process

Shared responsibility for documentation and reporting accuracy for Order Management metrics

Responsible to follow all documented process procedures related to Pricing and MSD / Syspro maintenance

Responsible to ensure all Proposed and Quoted products are standard product, utilizing Master Price via MSD; work with Finance for non MPL items to determine pricing.

Responsible to escalate non-standard request to the Applications Lab

Participate in internal meetings to give status updates

Operates cross functionally with Sales, Service, Applications Lab, Engineering, Operations and Finance.

Acts as contact person and liaison on behalf of customer, partners with multiple teams.

Support team members with other duties such as quotes, purchase orders, Customer End Use Certificate and acknowledgements.

Assist with training of new Team Members, as needed.

There is no relocation package with this position. NO THIRD PARTY RECRUITERS.

Requirements

AAS or equivalent experience or 2 years Customer Support experience

Responsibilities include MSD Opportunities and Cases and Syspro Sales Orders:

Quote preparation

Purchase Order review and Order creation

Resolve issues with PO's and secure required documentation.

Return Material Authorization (RMA) creation & processing

Responding to Customer Inquiries

Process Change Orders

Phone Coverage