Member Support Specialist-Bilingual Dutch; part time

United States - Remote

Weight Watchers is the global leader in science-backed weight management, offering an integrated support system built for the GLP-1 era that combines scientific expertise, medication, cutting-edge technology, and human connection. With more than 60 years of experience, Weight Watchers is the most studied commercial weight management program in the world, delivered through its No. 1 U.S. doctor-recommended weight-loss program. Its holistic, personalized approach also includes U.S.

-based clinical interventions and access to GLP-1 medications when clinically appropriate, and a global network of coaches and community support. Since 1963, the company has led with science to deliver its members the personalized support they need to reach and sustain their goals. Members can access these solutions directly, or through Weight Watchers for Business’ full-spectrum platform for employers, health plans, and payers.

In a landscape crowded with contradictory advice, isolating apps, and one-size-fits-all solutions, Weight Watchers offers a proven path forward that is rooted in research, grounded in empathy and designed to help every member feel better in their body and live a longer, healthier life.

As a Member Support Specialist
, you will be the voice of Weight Watchers Customer Care. Channeling a passion for wellness, customer service, and fluent communication in Dutch, you will assist members through email and phone support. In this role, you will answer incoming inquiries, personalize interactions, and provide expert guidance and motivation to help members navigate their program and achieve their health and weight loss goals.

This is a part-time role requiring 25 hours per week
, with daily scheduled shifts from 3:00 AM to 7:00 AM EST
.

• Brand Ambassadorship & Member Advocacy: Serve as the face of Weight Watchers (WW) for the Dutch market, maintaining brand standards across all communications while taking ownership of member inquiries, handling high-stress situations with composure, and escalating issues to ensure full, prompt resolution.
• Member Engagement & Relationship Building: Deliver a best-in-class support experience by actively listening, displaying patience and empathy, and establishing personal rapport to understand members' personal wellness and weight health goals, providing tailored recommendations and encouragement.
• Problem Solving & Technical Support: Identify member needs through effective questioning, troubleshooting technical issues across digital tools and the mobile app with a sense of urgency, and delivering empathetic, personalized, and member-focused solutions.
• Product & Program Expertise: Maintain deep, expert knowledge of Weight Watchers programs, mobile app features, in-app experience, and studio offerings to effectively guide members and promote continuous learning and adaptability with new tools and program innovations.
• Retention & Growth: Leverage every member interaction to drive satisfaction, loyalty, brand advocacy, member referrals, and long-term engagement with the WW program.
• Compliance & Operational Standards: Adhere strictly to data protection and security procedures during all member interactions while consistently meeting performance metric targets for response time and quality.

• Language Proficiency: Must be fully fluent in Dutch (written and verbal) with a strong grasp of grammar and tone. Professional proficiency in English is also required.
• Experience: 5+ years of experience in high-volume customer service or equivalent
• Communication & Interpersonal
  
  Skills:
  
  Exceptional verbal, written, and active listening skills with strong "written empathy" to convey warmth,…