Technical Writer II

About Gleason With more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and transmission design software, gear manufacturing machines and related accessories, gear metrology equipment and automation systems. Gleason products are used by customers in e‑mobility, commercial vehicles, aerospace, agriculture, mining, sustainable energy, construction, power tools, marine and many other industries Working for Gleason, you will be connected to work that matters, putting your expertise to its best use while developing skills for the future.

The result is a career defined by you, supported by Gleason and built on tangible accomplishments. As we continue to grow and evolve, we are looking for the right people to join us on our mission. If you are interested in being part of our team, there are a few things you should know:
We are energized by challenges and the effort needed to solve them. We like working with people who are positive, adaptable and growth‑minded. We care how work gets accomplished and are deeply invested in the success of our customers and colleagues. If this sounds like you, we invite you to read on and learn more.

Why work at Gleason?

• Excellent benefits package including a 6% Company 401(k) match
• Flexible scheduling
• Tuition Assistance Program
• Employee Assistance Program
• Formal and informal Development opportunities.

The Technical Writer II is a mid‑level position within the Technical Documentation group, responsible for creation and maintenance of current product and new product design technical documentation. The Technical Writer II is typically self‑managed and can handle larger scale projects with occasional guidance by a more senior writer. Projects will include some customization related to engineered to order (ETO) content.

• Organize and clearly state all details pertaining to machine operation, including safety, installation, setup, controls, summary management, part production, and maintenance.
• Document all installation, setup and operation of machine sub‑systems, including hydraulics, pneumatics, cooling, filtration and automation.
• Produce customer specific electronic and print repair parts catalogs for all machine shipments using raw CAD files and SAP data.
• Gather information from Subject Matter Experts (SMEs), write technical documentation, and edit for accuracy and content.
• Digitally photograph machines and components for use in documentation
• Print and assemble Operating Instructions, Repair Parts Catalogs, and Engineering Files.
• Update legacy and existing product documentation as needed.
• Maintain proficiency with software revisions and future trends used to produce documentation.
• Support other departments within the organization: passport and group pictures, create software documentation packages

• Define problems, collect data, establish facts, draw valid conclusions, define and implement solutions that prevent recurrence of the problem.
• Interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Comprehend and effectively communicate verbally and in writing to specific audiences while using good judgement regarding appropriateness of communications.
• Detail oriented with the ability to communicate technical information effectively with customer support, proposal team and service areas to initiate and respond to quotes, production orders and service issues on products.
• Work collaboratively in a team environment, interact in a positive manner with customers and co‑workers.
• Effective time management skills with the ability to prioritize, meet deadlines, and deliver results.
• Willing to cross train and learn.

• Oxygen: create topics and DITA maps, relationship tables, content references, and book maps.
• Xdocs CMS: create and maintain filter sets and publishing profiles. Understand CMAdmin functions and use translation module effectively.
• Photoshop: use multiple tools to improve…