Software Engineer, Technical Support

SOFTWARE ENGINEER Rochester, NY

Description

Provide development and customization of Epicor ERP Application. Translate software requirements into workable programming code and maintain and develop programs for use in business. Adhere to Com Tec's 4 values:
Passionate about the customer, Dedicated to the employee, Do the right thing, Fire in the belly.

Manager, Enterprise Systems Group

None

• Utilize ERP and SDK tool set in conjunction with programming knowledge to provide customized solutions both within and external to the application
• Develop and test Customizations, BPM’s, Crystal Reports, SSRS Reports and Queries with attention to detail and accuracy
• Document all modifications to client software according to company policy
• Manage assigned ticket and task queue to meet deadlines and other milestones
• Provide classroom training to end users on Microsoft SSRS, Crystal Reports, and other Epicor technical tools

• Troubleshoot, identify and evaluate alternative solutions to a problem
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required

• C# /  (intermediate/Advanced)
• Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate)
• Crystal Reports development (Basic)
• Microsoft SSRS Reporting (Basic)
• Knowledge of Progress ABL code and/or Microsoft LINQ a plus

• Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document
• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Ability to multi task
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general owns issues through resolution although understands when to elevate a problem to another team member and whom to elevate to; accepts escalated issues; and mentors when appropriate
• Demonstrate empathy with users and professionalism at all times
• Work well with clients at all levels
• Operate with client satisfaction in mind
• Energy, enthusiasm and results‑oriented

• Related Bachelor’s degree or equivalent work experience
• 4+ years of Microsoft .Net programming experience
• Epicor application experience a plus

• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level

• Ability to schedule for evening or weekend work occasionally
• Valid driver’s license in your state of residence and reliable personal vehicle

DATE CREATED/REVISED:
November 2025