SkillBridge Eligible - HVAC Service Operations Lead; Rochester, NY

Skill Bridge Eligible Candidates ONLY - HVAC Service Operations Lead (Rochester, NY)

Due to the government shutdown this position is pending approval

Title: Skill Bridge – HVAC Service Operations Lead (Commercial / Industrial)

Location: Rochester, NY

Position Type: Full-time, Internship (Skill Bridge)

We are a commercial/industrial HVAC service provider with deep legacy and technical capability. Through Skill Bridge, we are offering transitioning service members hands‑on experience in operations leadership, with a pathway toward full time employment.

With over five decades of knowledge and experience in the industry we are experts in HVAC installation, service, and maintenance for commercial/industrial facilities including, but not limited to, manufacturing, hospitality, clean room labs, office and retail. Specializing in design‑build, design‑assist, and partnered/financially driven design processes, they provide customers with high efficiency and best value facility mechanical and environmental systems such as precision manufacturing processes, environmental conditioning and geothermal heating/cooling.

As a Skill Bridge participant, you will assist in managing and optimizing the daily operations of the HVAC service department—supporting dispatch, scheduling, technician coordination, customer communications, and operational efficiency. Under mentorship, you will gain exposure to leadership practices and operations strategy.

• Shadow and assist existing operations supervisors / managers
• Learn performance tracking, KPIs, and tactical problem-solving
• Participate in operational meetings and planning sessions
• Engage in mentorship and feedback sessions for leadership growth

• Support assignment and dispatching of service calls, ensuring efficient technician scheduling
• Assist in managing technician performance and adherence to quality and safety standards
• Provide technical support guidance to field technicians under supervision
• Help prepare estimates, track job status, monitor costs, and maintain operational documentation
• Assist in inventory management, vendor relations, and parts/tools procurement
• Support the development of training programs and continuous improvement initiatives
• Coordinate customer service issues and help elevate complex concerns
• Maintain compliance with local codes, industry regulations, and internal standards

• Transitioning service member with 3-5 years of military leadership experience in logistics, maintenance, or operations support.
• Exposure to technical or mechanical systems (HVAC, facilities, utilities, or engineering support a plus, but not required).Exposure to technical or mechanical systems (HVAC, facilities, utilities, or engineering support roles in the military).
• Strong organizational and communication skills – able to coordinate schedules, people, and resources.
• Problem-solving mindset with ability to adapt quickly.
• Comfortable with basic digital tools (Microsoft Office, scheduling or maintenance tracking software).
• Leadership potential – has supervised small teams or managed projects in the military.
• Calm under pressure and adaptable to dynamic environments.
• Professional in client and team interactions.
• Interested in building a long‑term civilian career in operations management or HVAC leadership
  .

Upon successful completion, candidates may be offered full‑tie roles with:

• Pay range of $40.00 – $48.00/hr (based on performance and experience)
• Full Benefits: health, 401K, PTO, vehicle allowance, boot stipend, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand, walk, sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, and talk or hear.

The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate to loud.