Voice Network Engineer

Description General

Purpose:

We are seeking a Voice Network Engineer to join a collaborative team supporting enterprise telephony and communications systems.

This individual will be one of three voice engineers responsible for maintaining and enhancing the organization's voice infrastructure while helping drive future cloud-based voice initiatives.

Provides design, implementation and operational support for organizational networks, including LAN/WAN, backbone/data center infrastructures and network related services.

Responsibilities Provide Tier 3 support and troubleshooting for enterprise VoIP and PBX environments.

Support, maintain, and optimize voice and telecommunications systems.

Manage call flows, IVRs, and related voice applications.

Troubleshoot complex voice, connectivity, and user-impacting issues.

Collaborate with network engineering teams on voice-related infrastructure and integrations.

Assist with future voice modernization efforts, including cloud telephony and platform migrations.

Participate in ongoing improvements to system reliability, performance, and user experience.

Preferred Experience Experience supporting VoIP, telecom, unified communications, or PBX environments.

Background with IVR configuration, call routing, and call flow management.

Experience providing advanced (Tier
3) support for voice systems.

Exposure to Cisco voice or networking technologies.

General networking knowledge including routing, switching, troubleshooting, and monitoring.

Experience with BGP, OSPF, fiber/copper infrastructure, or traditional PBX systems is a plus.

What We're Looking For The team is open to candidates from a variety of voicetechnology backgrounds. While experience with specific technologies isbeneficial, the primary focus is finding someone with strong overall voice and communications engineering experience, proven troubleshooting abilities, and asolid understanding of enterprise telephony environments. Candidates with transferable VoIP, PBX, contact center, or unified communications experience are encouraged to apply, even if their Background is with different platformsor vendors.

Experience Level Expert Level Job Type & Location This is a Contract to Hire position based out of Rochester, NY.Pay and Benefits The pay range for this position is $45.00 - $53.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Rochester,NY.Final date to receive applications

This position is anticipated to close on Oct 21, 2026.About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work…